Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyrone Bacon

Marietta,GA

Summary

A self-motivated administrator with 8+ years of experience juggling multiple priorities to keep the office running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. I am also results-driven and I do everything I can to build up the team. I believe in integrity, honesty, and passion in anything I am challenged with.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Community Manager

Greystar
05.2022 - 07.2023
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Met with residents to gather information and develop effective solutions.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Evaluated property conditions and recommended improvements.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Created policies and procedures for successful community management.
  • Aided upper-level leaders by completing budgets and [Type] reports for executive action planning.

Assistant Property Director

Lyon Living
01.2022 - 05.2022
  • Supported Property Director upon request with overall management of property operations.
  • Ensured serve three-day notices on delinquent accounts adhering to legal procedures and company policies.
  • Ensured all checks and payments are collected and scanned accurately by carefully monitoring all collections and storing in the property safe or lock box.
  • Accurately process and enter all rental activity into the computer software, including move-in, move-out.
  • Document correspondence with residents and future residents.
  • Ensures all new residents abide by company’s renter’s insurance requirement; enter insurance information in computer software.
  • Monitor status of renter’s insurance for current residents; contacts residents when renter’s insurance requirements are not being met.
  • Maintain and communicate accurate knowledge of all aspects of the community, including rent and pricing information, concession programs and apartment availability.
  • Conduct tours of the community and apartment homes and follow-up on all traffic and leasing leads to maximize rentals and achieve occupancy goals.
  • Effectively explains all lease documentation, community rules and community policies to new and current residents.
  • Accurately and efficiently prepares and processes all application paperwork, including reviewing credit and verifying income and previous residency.
  • Pre-approve and audit application files prepared by leasing staff prior to Property Manager approval.
  • Prepare and maintain accurate and current resident files and demographics.
  • Assist with coordination and planning of special events, resident functions and resident relations activities.
  • Prepare and administers the monthly lease renewal and resident retention programs.
  • Provide customer service in a manner consistent with the company’s mission.
  • Assist the Property Manager in supporting, motivating, training and developing personnel to achieve maximum growth potential.
  • Communicate any unsafe or unacceptable conditions on the property to the service team staff.
  • Communicate and coordinate daily with the service team staff to ensure that apartments are ready for move-in and that an adequate number of vacant apartments are available to show future residents.
  • Receive and document resident requests for maintenance service and communicate requests to service team staff.
  • Monitor completion of resident requests for maintenance service, enter information regarding completion into computer software.
  • Ensure all aspects of the leasing office are hospitable, organized and professional in appearance, including all files and materials are in appropriate cabinets.
  • Make recommendations to management regarding improvements for the overall operation of the community and/or implement these recommendations.

Sr Leasing Manager

Lyon Living
07.2018 - 12.2021
  • Certified Regional Trainer
  • Trained all new hires for the Southeast Region
  • Managed a staff of 10 and audited all files before submitting to property director for review
  • Maintained daily activity calendar for leasing staff to coordinate tours and tasks
  • Conducted community tours for future residents.
  • Generated leads and leased apartment homes.
  • Accurately completed all applicant, lease, and resident paperwork.
  • Maintained sensibility of market presence and community value.
  • Persistently sought to create team and resident experiences.
  • Provided exceptional customer service to residents, vendors, staff, and guests.
  • Completed Daily Activity report
  • Completed weekly Market Surveys
  • Maintained relationship with competitor communities
  • Reviewed agent activities to check performance and optimize approaches.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Leasing Administrator

Lyon Living
11.2015 - 07.2018
  • Conducted community tours for future residents.
  • Generated leads and lease apartment homes.
  • Accurately completed all applicant, lease, and resident paperwork.
  • Maintained sensibility of market presence and community value.
  • Persistently sought to create team and resident experiences.
  • Provided exceptional customer service to residents, vendors, staff, and guests.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Maintained accurate records of correspondence with and from tenants.
  • Escalated critical issues to property manager to deliver immediate resolution.

Server

Sea Island
06.2013 - 07.2015
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.

Student Resident Assistant

College of Coastal Georgia
08.2011 - 05.2014
  • Mediated conflicts among residents and immediately notified supervisors or escalated conflicts.
  • Assisted with support services and coordinated activities and resident programming.
  • Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
  • Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
  • Assisted students as in developing interpersonal skills and individual responsibility.
  • Used educational approach to address students about policies and behavior.
  • Participated in departmental, organizational and community meetings.
  • Responded to crises within building quickly to reduce potential for harm.
  • Participated in staff selection and recruitment and attended leadership and training development opportunities.

Education

Associate of Science -

College of Coastal Georgia
Brunswick, GA
08.2017

High School Diploma -

Mcintosh Academy
Darien, GA
05.2010

Skills

  • Sales monitoring
  • Product and service knowledge
  • Time Management
  • Marketing tactics
  • Customer rapport
  • Staff development
  • Project management abilities
  • Orientating and training
  • Staff training and development
  • Working with a REIT
  • Auditing & Due Diligence
  • Customer Relationship Management
  • Client Service and Support
  • Payment Processing
  • Facility Supervision
  • Property Tours
  • Rental Pricing Strategies
  • Property Showing
  • MS Office Suite
  • Google Teams
  • Customer relations
  • Willingness to learn
  • Teamwork
  • Problem solving
  • Month-End Closings
  • Leasing and Sales
  • Yardi Software Proficiency
  • Team Training
  • Staff Management
  • Meeting Participation
  • Effective Planning
  • Resident Relations
  • Daily Operations Management
  • Team Collaboration
  • Staff Training
  • Conflict Handling
  • Hospitality and Accommodation
  • Federal Regulations
  • Task oriented

Certification

  • Certified Leasing Consultant
  • 2x Lyon Living Employee of Year Winner
  • Top Leaser
  • Trained Onesite Realpage trained
  • Trained on Knock - Lead management
  • Regional Learning Coach / Mentor

Timeline

Assistant Community Manager

Greystar
05.2022 - 07.2023

Assistant Property Director

Lyon Living
01.2022 - 05.2022

Sr Leasing Manager

Lyon Living
07.2018 - 12.2021

Leasing Administrator

Lyon Living
11.2015 - 07.2018

Server

Sea Island
06.2013 - 07.2015

Student Resident Assistant

College of Coastal Georgia
08.2011 - 05.2014

Associate of Science -

College of Coastal Georgia

High School Diploma -

Mcintosh Academy

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Tyrone Bacon