Ty Lagana
Charlotte,NC
Summary
Reliable and efficient professional with a strong background in customer service and support. Skilled in multitasking, organization, and effective communication, contributing to enhanced guest experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Valet
Parking Management Company
05.2026 - Current
- Assisted guests with vehicle parking and retrieval to ensure efficient service delivery.
- Coordinated with team members to streamline traffic flow during peak hours.
- Conducted regular inspections of parked vehicles to maintain safety and security standards.
- Maintained cleanliness and organization of valet area to enhance guest experience.
- Answered guest's questions about property amenities and services.
- Communicated effectively with guests regarding wait times and vehicle status updates.
- Adapted quickly to changing conditions and handled multiple tasks simultaneously in high-pressure situations.
CNC Helper
Piedmont Metals
01.2025 - 08.2025
- Operated forklifts and other material handling equipment to transport materials efficiently.
- Assisted in loading and unloading metal products ensuring compliance with safety protocols.
- Supported inventory management by accurately tracking incoming and outgoing materials.
- Maintained a clean and organized work environment to enhance operational efficiency.
- Collaborated with team members to meet production schedules and improve workflow processes.
- Conducted quality checks on materials to ensure adherence to company standards.
- Participated in training sessions to enhance knowledge of safety procedures and equipment usage.
Team Member
Autobell Car Wash Inc
01.2023 - 08.2024
- Assisted in training new team members on operational procedures and best practices.
- Collaborated with team members to optimize workflow during peak operational hours.
- Operated car wash equipment to ensure efficient service delivery and high-quality results.
- Maintained cleanliness and organization of work areas, adhering to safety protocols.
Catering Assistant
Sage & Swift
01.2022 - 08.2023
- Assisted in preparation and presentation of catering services for events, ensuring high standards of quality.
- Coordinated inventory management, tracking supplies to maintain optimal stock levels for catering operations.
- Supported event setup and breakdown, collaborating with team members to ensure smooth service delivery.
- Implemented efficient food storage procedures, enhancing safety compliance and minimizing waste.
- Monitored food presentation and service areas for cleanliness, contributing to positive guest experiences.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Maintenance Crew Member
Olde Forest Racquet Club
01.2021 - 01.2022
- Assisted in equipment repairs and troubleshooting to minimize downtime.
- Collaborated with team members to execute scheduled maintenance projects efficiently.
- Inspected grounds and facilities, identifying areas for improvement and upkeep.
- Trained new staff on proper maintenance procedures and safety protocols.
- Performed routine maintenance tasks to ensure facility cleanliness and safety.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
High School Diploma -
Walter M. Williams
BurlingtonBachelor of Science - Business Management
University of North Carolina At Charlotte
Charlotte, NC05-2027
Skills
- Traffic management
- Customer service and support
- Client interaction
- Strong communication skills
- Team collaboration
- Multitasking and organization
- Time management
- Reliability and punctuality
- Efficient work ethic
- Problem-solving
- Patience and composure
- Uniform presentation
Accomplishments
- Academic All Conference High School Athlete (x6).
- State Champion High School Soccer Player.
- All-State High School Tennis Player.
- Chancellor's List at UNC Charlotte (x2).
- Study Abroad 4.5 week Program for Business and Entrepreneurship completion.
Affiliations
- Phi Delta Theta Fraternity, NC Epsilon
Certification
- Forklift Certification
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Open AI
Timeline
Valet
Parking Management Company
05.2026 - Current
CNC Helper
Piedmont Metals
01.2025 - 08.2025
Team Member
Autobell Car Wash Inc
01.2023 - 08.2024
Catering Assistant
Sage & Swift
01.2022 - 08.2023
Maintenance Crew Member
Olde Forest Racquet Club
01.2021 - 01.2022
High School Diploma -
Walter M. Williams
Bachelor of Science - Business Management
University of North Carolina At Charlotte