Ty Lewis
Hampton,TN
Summary
Experienced professional with a distinguished track record of success, renowned for excellence in driving customer satisfaction and operational efficiency to new heights. Adept in quality assurance and precision machining, I bring to the table a strong work ethic coupled with an unwavering commitment to detail. Notable accomplishments include enhancing service delivery standards and implementing streamlined workflow processes.
As a dedicated college student, I am deeply engaged in furthering my knowledge in prehealth classes, eager to expand my understanding and skills in this critical field. Thriving in dynamic, fast-paced environments, I leverage my quick learning abilities to contribute effectively while pursuing academic growth. Committed to upholding the highest safety standards in all endeavors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gas Station Clerk
Quick Stop Gas Station
Hampton, TN
05.2018 - 10.2018
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
Call Center Representative
Advanced Call Center Technologies LLC
Johnson City, TN
05.2016 - 12.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Cashier
McDonald's
Hampton, TN
05.2012 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Industrial Technology
Northeast State Community College
Blountville, TN08.2025
Associate of Science - Pre-Health Sciences
Northeast State Community College
Blountville, TN08.2025
Certificate - Machine Tool Technology
Tennessee College of Applied Technology - Elizabethton
Elizabethton, TN08.2023
High School Diploma -
Hampton High School
Hampton, TN05.2014
Skills
- Cleanliness and hygiene
- Stocking shelves
- Lathe machine set up
- Quality Assurance
- Account updating
- Precision machining
- Mill Operation
- Part inspection
- Safety Procedures
- Machine setup
- Attention to Detail
- Strong Work Ethic
Certification
- Certificate For Machine Set-up Operator For Machine Tooling: 24th August 2023 (TCAT)
- 3M nc3 Certificate For Head, Eye, & Face Protection: Achieved 01 January 2023 (TCAT)
- 3M nc3 Certificate For Hearing Protection: Achieved 01 January 2023 (TCAT
- 3M nc3 Certificate For Respiratory Protection: Achieved 01 January 2023 (TCAT)
Timeline
Gas Station Clerk
Quick Stop Gas Station
05.2018 - 10.2018
Call Center Representative
Advanced Call Center Technologies LLC
05.2016 - 12.2016
Cashier
McDonald's
05.2012 - 08.2012
Associate of Applied Science - Industrial Technology
Northeast State Community College
Associate of Science - Pre-Health Sciences
Northeast State Community College
Certificate - Machine Tool Technology
Tennessee College of Applied Technology - Elizabethton
High School Diploma -
Hampton High School