TY MARLOW
Lincoln
Summary
Oriented professional with a proven track record of delivering excellent customer service in fast-paced environments. Skilled in multitasking and problem-solving, with a friendly and positive attitude. Demonstrated ability to handle difficult situations and communicate effectively with inmates, staff, and customers. Strong mechanical aptitude and attention to detail in maintaining equipment operation. Have a high willingness to learn and adapt to any and all situations that are presented.
Professional with experience in mental health security, known for high standards and delivering results. Strong focus on team collaboration, adaptability, and achieving outcomes. Skilled in crisis intervention, conflict resolution, and maintaining safe environment. Valued for reliability, empathy, and clear communication.
Experienced with maintaining safety and security in mental health environments. Utilizes crisis intervention techniques to manage and de-escalate potentially volatile situations. Knowledge of security protocols and patient safety measures.
Overview
8
8
years of professional experience
Work History
Mental Health Security Specialist
DHHS
02.2025 - Current
- Monitored patient behavior to ensure safety and compliance with mental health protocols.
- Developed and implemented security plans to mitigate risks in mental health facilities.
- Collaborated with healthcare professionals to address patient needs and improve care environments.
- Trained staff on crisis intervention techniques and emergency response procedures.
- Advocated for patient rights while maintaining a secure therapeutic environment.
- Streamlined communication between security personnel and clinical teams to enhance operational efficiency.
- Conducted thorough patient assessments upon admission, gathering crucial information for both clinical and security purposes.
- Contributed to a reduction in workplace injuries by consistently adhering to safety procedures when interacting with patients and staff members.
- Provided support to clinical staff during therapeutic sessions, addressing any security concerns promptly and effectively.
- Supported the development of new policies by providing input based on firsthand experience working with mentally ill individuals requiring specialized care.
- Mitigated risks associated with elopements or escapes by implementing precautionary measures such as constant monitoring and strategic placement of security personnel.
Employee
StopnShop
08.2024 - 02.2025
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
Correctional Officer
NDCS
01.2024 - 08.2024
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.
- Utilized sound judgment and decision making skills when dealing with inmates, staff and visitors.
- Administered daily counts of inmates and documented for recordkeeping.
- Performed observation duties in housing units to ensure compliance with rules and regulations.
- Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals.
- Communicated with other staff and main control to inform about inmate behaviors.
- Participated in regular training sessions to stay up-to-date on changes in correctional policies and procedures.
- Implemented safety protocols for the protection of inmates, staff and visitors from harm or injury.
- Assisted in maintaining records of inmate activities including incident reports, disciplinary hearings and sentencing procedures.
- Engaged in meaningful dialogue with inmates encouraging them towards positive behavior change.
- Inspected conditions of locks, window bars and doors to verify security and help prevent escapes.
- Monitored personal mail for contraband or any other suspicious items that may be entering the prison system illegally.
Mechanic/ Maintenance
Tailored Dreams
08.2022 - 12.2023
- Conducted regular preventive maintenance checks on existing security systems.
- Exhibited strong mechanical aptitude, troubleshooting skills, and attention to detail in order to maintain equipment operation.
- Conducted regular pool maintenance checks to ensure cleanliness and safety standards were met.
- Performed preventative maintenance on mechanical systems to ensure optimal performance and longevity.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken parts on equipment.
- Performed regular maintenance tasks such as cleaning equipment, utensils, and work areas.
- Performed preventive maintenance services such as oil changes, tire rotations, and tune-ups; diagnosed mechanical problems using diagnostic equipment.
Employee
Haines steak house
11.2020 - 07.2022
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Identified ways to improve efficiency in operations and implemented process changes.
- Performed general maintenance and repair.
- Managed and coordinated multiple projects while ensuring timely completion.
- Provided efficient and courteous service to customers at all times.
- Focused on learning new skills and staying updated with industry changes.
Deli Worker
Albertsons
04.2020 - 10.2020
- Ensured that all areas were properly cleaned before closing each day including floors, countertops and refrigeration units.
- Prepared hot breakfast sandwiches, cold subs, salads and other deli items according to customer requests.
- Demonstrated excellent communication and interpersonal skills while interacting with customers and co-workers.
- Utilized effective problem solving techniques when faced with challenging situations such as resolving customer complaints.
- Adapted quickly to changes in the workplace environment in order to meet customer demands.
- Proficient in operating cash registers, scales, wrapping machines and other deli equipment.
- Collaborated with fellow team members to complete daily tasks efficiently while maintaining high standards of cleanliness.
- Trained new employees on proper use of equipment and safety procedures within the kitchen area.
- Managed multiple customer orders simultaneously without compromising accuracy or quality of product.
- Diligently followed recipes to prepare special orders from customers accurately.
- Kept track of inventory levels to ensure adequate stock was available at all times throughout the day.
- Stocked shelves with a variety of products including meats, cheeses, salads and prepared foods.
- Provided accurate information about product ingredients to customers with allergies or dietary restrictions.
- Adhered to food safety procedures and health regulations when handling food items.
- Followed company policies regarding waste management practices such as recycling containers and composting materials whenever possible.
- Consistently met goals set by supervisors regarding sales targets.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken parts on equipment.
- Inspected all incoming shipments for quality control purposes prior to stocking shelves.
- Assisted in ordering supplies such as paper goods, condiments and ingredients for sandwiches.
- Organized workstations for efficient workflow by cleaning counters and restocking supplies.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Took orders, answered questions, and performed suggestive selling.
- Sliced and weighed deli meats and cheeses for customer purchase.
- Stocked deli display cases with products and rotated items using first in, first out method.
- Understood and followed food safety procedures and requirements.
- Wrote out and prepared deli tray and special orders.
- Answered customer inquiries about deli products and pricing.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
Manager
Taco Bell
04.2019 - 03.2020
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Communicated plans and actions to meet departmental goals.
- Offered constructive feedback to team members, boosting overall job performance.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
- Fostered positive relationships with clients through proactive communication tactics.
- Collaborated with staff to develop and carry out processes.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
- Analyzed and resolved quality and customer service issues, recommending system improvements.
- Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
- Conducted regular staff meetings to foster effective communication and performance.
- Liaised regularly with upper management to ensure alignment of goals and objectives.
- Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement.
- Utilized data analysis tools such as Excel spreadsheets to identify areas requiring improvement.
Grill manager
McDonald's
08.2017 - 03.2019
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Managed financial aspects such as ordering supplies, tracking expenses, and controlling labor costs.
- Utilized problem solving techniques to resolve customer complaints in a professional manner.
- Supervised employees to ensure safe handling of food products according to company policies.
- Conducted daily inventory checks to monitor product levels and anticipate future needs.
- Maintained positive relationships with vendors by ensuring that all orders were delivered on time at competitive prices.
- Kept up-to-date records of employee performance evaluations, disciplinary actions, and attendance records.
- Assisted in menu development by providing creative ideas for seasonal specials.
- Analyzed sales data from previous weeks and months to forecast staffing needs for upcoming shifts.
- Monitored quality control procedures to guarantee consistent product presentation.
- Created weekly schedules for the grill staff based on sales projections and budget constraints.
- Developed and implemented effective training protocols for new grill staff members.
- Exercised excellent time management skills by multitasking effectively during peak hours.
- Provided guidance to employees on proper operating procedures including sanitation practices.
- Ensured compliance with all local health codes and regulations.
- Maintained a clean and organized cooking station and adhered to health and safety standards.
- Monitored grill temperatures to ensure food was cooked to the correct internal temperature.
- Rotated and properly stored ingredients and food items for freshness.
- Operated large-volume cooking equipment to prepare food.
- Prepared a variety of meats, vegetables, and other ingredients to be cooked on the grill.
- Changed and sanitized cutting boards and surfaces to avoid cross-contamination.
- Inspected kitchens to observe food preparation quality and service and cleanliness of production and service areas.
Education
High School Diploma -
K12 virtual academy
Bend, Oregon06.2019
Skills
- Teamwork and Collaboration
- Customer Service
- Friendly, Positive Attitude
- Multitasking
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Dependable and Responsible
- Critical Thinking
- Flexible and Adaptable
- Active Listening
- Decision-Making
- Calm Under Pressure
- Customer Relations
- Task Prioritization
- Patience and tolerance
- Patient safety
- Mental health awareness
- Physical restraint
- Professional boundaries
- Verbal communication
- Self-defense techniques
- Security protocols
- De-escalation techniques
- Behavioral assessment
- Case documentation
- Conflict de-escalation
- Crisis intervention
- Suicide prevention
- Progress monitoring
- Patient evaluation
- Building rapport
- Confidential records
- Care delivery
- Therapeutic relationship-building
Timeline
Mental Health Security Specialist
DHHS
02.2025 - Current
Employee
StopnShop
08.2024 - 02.2025
Correctional Officer
NDCS
01.2024 - 08.2024
Mechanic/ Maintenance
Tailored Dreams
08.2022 - 12.2023
Employee
Haines steak house
11.2020 - 07.2022
Deli Worker
Albertsons
04.2020 - 10.2020
Manager
Taco Bell
04.2019 - 03.2020
Grill manager
McDonald's
08.2017 - 03.2019
High School Diploma -
K12 virtual academy