Ty Merchant
Edmond
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Oklahoma
Scientific Games
06.2024 - 05.2025
- Coordinated operations for the Oklahoma Lottery, managing a $25M P&L, multi-million dollar budgets, regulatory compliance, public relations, and strategic growth initiatives in a high-stakes environment.
- Orchestrated cross-functional team collaboration to drive revenue growth and customer engagement.
- Produced a 7% increase in EBITDA, 4% increase in revenue growth, and 5% reduction in operational costs.
- Proactively identified an incorrect algorithm, which would have resulted in $150K loss.
- Achieved and sustained a zero-incident safety record through proactive safety management and employee training.
- Maintained full compliance across all audits, including rigorous MUSL (Multi-State Lottery Association) standards.
- Selected by the company President to serve on the Training Committee, contributing to onboarding strategy and cultural alignment for incoming employees.
Business Process Optimization Specialist-OMES
State of Oklahoma
08.2023 - 06.2024
- Achieved tangible efficiencies, improved processes, reduced costs, and enhanced overall performance for the State of Oklahoma.
- Implemented WFMS across multiple departments to streamline processes and enhance communication, leading to $4.2M savings.
- Aligned contracts to facilitate savings of $2.8M for central purchasing.
- Decreased total solicitation duration from 118 days to 61 days in Central Purchasing.
Market Vice President
EmployBridge
06.2021 - 08.2023
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Increased direct hire fees from $161,371 in 2021 to $705,726 in 2022.
- Achieved EBITDA of 13%; industry standard 8%.
- Oversaw regional marketing, advertising, and new lead development to expand business to new territories and customers.
- Achieved highest company-wide employee engagement rating of 98, surpassing the company average of 82.
General Manager
CINTAS, Professional Uniform and Facility Services
06.2018 - 06.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Delivered strong financial performance, revenue growth from -2.1% to 9.19%, despite challenging Covid-era economic conditions through application of Kaizen principles.
- Strengthened departmental performance and processes during the pandemic by rapid development of safety guidelines, infection and capacity tracking tools, instituting seamless transitions and consolidations, while still increasing Net Income by 3% and maintaining quality of services.
- Boosted Net Income from 9.8% to 16.9% prior to pandemic.
- Drove NPS from -45 to 42.
- Facilitated net billings from 85% to 96.5%, adding $653K in yearly revenue.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Central Region Group Service Director
CINTAS, Professional Uniform and Facility Services
06.2016 - 06.2018
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated directly with the President of the Rental division and championed the adoption of new initiatives to refocus service managers on growth and customer retention.
- Achieved Peak Performing recognition as both an individual contributor and region leader for overachievement of goals, surpassing quota by 2.1% in Net Income and 1.9% in internal growth.
- Led the 2nd highest performing service department across the organization, resulting with the group earning Outstanding Achievement Award.
Senior Service Manager
CINTAS, Professional Uniform and Facility Services
06.2011 - 06.2016
- Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
- Increased client retention rates by building strong relationships, as well as, proactively addressing concerns and resolving issues in a timely manner.
- Achieved 5.7% improvement in customer retention resulting in $889K in yearly revenue.
- Accelerated the integration of $3.75M acquisition of G&K for the entire region, resulting in over 8K additional customers and 34 routes.
- Secured 5 consecutive Peak Performer Awards.
Depot Manager
CINTAS, Professional Uniform and Facility Services
06.2009 - 06.2011
- Coached, developed, and trained current team members to reach business metrics resulting with overtime reduction and 14% fuel savings.
- Achieved 2nd in Peak Performer Award and facilitated Outstanding Achievement Award for the location.
Management Trainee/Growth Coordinator
CINTAS, Professional Uniform and Facility Services
06.2008 - 06.2009
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Director of International Purchasing
Sheffer Corporation
06.2006 - 06.2008
- Exceeded $1M in savings by seeking components from previously untapped resources.
- Led innovation team that resulted with $575K in savings in two years.
Education
BBA - Business Administration With Emphasis in Finance
Northeastern State University
Tahlequah, OK05-2006
Skills
- SAP software proficiency
- Power BI proficiency
- Proficient in AS400 operations
- Proficient in CRM tools
- Salesforce proficiency
- Business-to-business expertise
- Workday proficiency
- UKG software proficiency
Certification
Lean Six Sigma Green Belt Certification
Timeline
Director of Oklahoma
Scientific Games
06.2024 - 05.2025
Business Process Optimization Specialist-OMES
State of Oklahoma
08.2023 - 06.2024
Market Vice President
EmployBridge
06.2021 - 08.2023
General Manager
CINTAS, Professional Uniform and Facility Services
06.2018 - 06.2021
Central Region Group Service Director
CINTAS, Professional Uniform and Facility Services
06.2016 - 06.2018
Senior Service Manager
CINTAS, Professional Uniform and Facility Services
06.2011 - 06.2016
Depot Manager
CINTAS, Professional Uniform and Facility Services
06.2009 - 06.2011
Management Trainee/Growth Coordinator
CINTAS, Professional Uniform and Facility Services
06.2008 - 06.2009
Director of International Purchasing
Sheffer Corporation
06.2006 - 06.2008
BBA - Business Administration With Emphasis in Finance
Northeastern State University
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