Ty Morris
Acworth,GA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
13
13
years of professional experience
Work History
Front Office Manager/HR
Cherokee Internal Medicine
05.2023 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managing a team of 10 employees
- Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented staff training programs, improving employee performance and team cohesion.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored customer service trends and provided insights to management team for further improvement.
- Created, prepared, and delivered reports to various departments.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front Office Supervisor
Wellstar Primary Care
06.2021 - 05.2023
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Set priorities and problem-solved workflow issues to maintain rapport with staff and managers.
- Trained new front office staff, ensuring thorough understanding of practice policies.
- Put together meeting agendas
- Schedule Pharmaceutical Rep Meetings
- Customer Service Recovery
- Optimize front office collections
- Managing staff schedules
- Obtain Insurance referrals
- Ordering/ inventory of office supplies and medications
- Manage PTO calendars/Time keeping using Kronos
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Front Office Staff/Acting Lead
Wellstar Endocrinology/Family Medicine
Holly Springs, GA
08.2019 - 06.2021
- Obtain registration information, schedule appointments
- EPIC Cyberstar
- Check patients In/Out
- Optimize front office collections
- Manage medical records and referrals/prior authorizations
- Act as a liaison between management and office staff
- Responsible for inventory and preparation of office supplies
- Excellent customer service skills and recovery
- Handled inbound and outbound calls
- Scheduled Pharmaceutical Rep Meetings
- Faxed and scanned documents
- Supervision of front office team
- Train new hires for FOS
Posting/Preauthorization Specialist
Benevis, LLC
07.2017 - 06.2019
- Submission of pre and post authorizations, working denials, submission of X-rays, skilled with NEA Fast Attach, posting Commercial and Medicaid Insurance payments, posting Credit Card Payments
PSR
Vascular Surgical Associates
05.2013 - 07.2017
- Provide quality customer service to patients,
- Check-in and check-out, schedule appointments for patients,
- Excellent communication skills, both verbal and written.
- Answer multiple phone lines at a high call volume,
- Assist doctors and surgical suite with scheduling needs,
- Insurance verification,
- Obtaining referrals and authorizations for both in-network and out-of-network plans,
- Work excel spreadsheets,
- Set-up payment plans for patients,
- Faxing all office notes and ultrasound reports to referring and primary physicians using e-fax,
- Train new staff on phone systems and computer applications, posting Self-Pay/Insurance payments
PSR
NCDR, LLC
02.2011 - 05.2013
- Provide quality customer service to patients and parents, assist with customer retention, increased revenue potential and patient satisfaction, update and create patient accounts, file customer complaints, schedule Commercial and Medicaid appontments., received special training in Medicaid Verification
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
Education
Some College (No Degree) -
Chattahoochee Technical College
Acworth, GAHigh School Diploma -
Carlton J Kell High School
Marietta, GA05.2008
Skills
- Self Motivation
- Scheduling and calendar management
- Professional and Courteous
- Analytical Thinking
- Employee Coaching and Mentoring
- Payroll and budgeting
- Data Entry
- Training and Development
- Negotiation and Conflict Resolution
- Proficient in Microsoft 365
- Excellent Verbal and Written Skills
Completed Leadership Cbls
- Leading with Emotional Intelligence - 03/03/2020
- Solving Business Problems - 03/03/2020
- Emotional Intelligence, the key determiner of success - 03/27/2020
- Acting Decisively - 03/27/2020
- Developing Credibility as a Leader - 03/30/2020
References
Will be provided upon request
Timeline
Front Office Manager/HR
Cherokee Internal Medicine
05.2023 - Current
Front Office Supervisor
Wellstar Primary Care
06.2021 - 05.2023
Front Office Staff/Acting Lead
Wellstar Endocrinology/Family Medicine
08.2019 - 06.2021
Posting/Preauthorization Specialist
Benevis, LLC
07.2017 - 06.2019
PSR
Vascular Surgical Associates
05.2013 - 07.2017
PSR
NCDR, LLC
02.2011 - 05.2013
Some College (No Degree) -
Chattahoochee Technical College
High School Diploma -
Carlton J Kell High School
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