Summary
Overview
Work History
Education
Skills
Timeline
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Ty Mowry

Binghamton,NY

Summary

Versatile and compassionate, with a strong background in personal support and hospitality, honed at OPWDD and Starbucks. Excelled in providing empathetic client care and efficient service, demonstrating proficiency in housekeeping and food preparations. Achieved significant improvements in client wellness and customer satisfaction, showcasing a blend of social support and cleanliness skills.

Overview

3
3
years of professional experience

Work History

Personal Support Worker

OPWDD
12.2023 - 06.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing task, all depending on what was needed for the individuals.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate staff, as well as documenting.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients, but mostly encouraged them to meet there goals of cleaning there room, but not always.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Deli Clerk

Red & White
08.2021 - 12.2023
  • I wanted to preface this job with the fact that it was not a straightforward job, it wasn't just deli clerk that i worked there, i had worked as the main butcher at a point and working as the assistant butcher and the main butcher made up most of my time working there, however i had also branched out into the catering position of deliveries and banquet set ups, and when we had no deliveries i worked in the pizza shop below, and helped out with the kitchen and upstairs in the deli and butcher area where i could.
  • After working there i would perform odd jobs for the boss when he offered and if i had the time.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Identified cuts of meat, grading and pricing accordingly.

Barista

Starbucks
02.2021 - 05.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled a multitude of different tasks, depending on the schedule for the week we would have different station be it drive-through barista, house barista, drive-through cashier, house cashier, restocking, dishes, and whatever else was coming up in the weeks that needed someone working on outside of normal positions.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Education

High School Diploma -

Chenango Forks Highschool
Chenango Forks, NY
06-2021

Skills

  • Social support
  • Privacy and confidentiality
  • Housekeeping tasks
  • Medication organization
  • Cleanliness and sanitation
  • Equipment safety
  • Food preparations
  • Hospitality service expertise
  • Knife handling expertise
  • Safety practices
  • Product presentation
  • Friendly and outgoing

Timeline

Personal Support Worker

OPWDD
12.2023 - 06.2024

Deli Clerk

Red & White
08.2021 - 12.2023

Barista

Starbucks
02.2021 - 05.2021

High School Diploma -

Chenango Forks Highschool

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Ty Mowry