Summary
Overview
Work History
Education
Skills
Timeline
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Ty O'Neal

Kinnear,WY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the vehicle industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Service Advisor

Fremont Chevrolet Buick GMC
11.2012 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Developed estimates by costing materials, supplies, and labor.
  • Followed up with customers to offer additional support and check resolution satisfaction.

Service Advisor

Skyline Motors Chevrolet GMC
05.2012 - 10.2012
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Distributor

Candy Mountain
01.2011 - 04.2012
  • Increased customer satisfaction by providing exceptional service and support to distributors.
  • Developed strong relationships with key accounts, leading to increased repeat business.
  • Assisted with sorting and organizing stockroom items.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Delivered orders to customers to drive full satisfaction.

Automotive Detail Technician

Skyline Motors Chevrolet GMC
05.2010 - 01.2011
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles to ensure they met high-quality standards.
  • Contributed to a safer working environment by maintaining cleanliness and organization within the detail bay.
  • Achieved consistent, high-quality results through meticulous attention to detail while performing interior and exterior vehicle cleaning tasks.

Construction Worker

Livingston Construction
11.2009 - 02.2010
  • Enhanced project efficiency by coordinating with team members and managing resources effectively.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.

Education

High School Diploma -

Lander Valley High School
Lander, WY
05.2009

Skills

  • Customer Service
  • Vehicle Assessment
  • Technical Support
  • Customer Retention
  • Cost Estimation
  • Documentation and Reporting
  • Price Quoting
  • Computer Skills
  • Service Estimates
  • Service Recommendations
  • Data Entry
  • Complaint Resolution
  • Team Collaboration
  • Multitasking and Organization
  • Handling Customer Complaints
  • Warranty Claims Process Management
  • Customer Relationship Management
  • Listening Skills
  • Strong work ethic
  • CDK Software
  • OBD Scanning

Timeline

Service Advisor

Fremont Chevrolet Buick GMC
11.2012 - Current

Service Advisor

Skyline Motors Chevrolet GMC
05.2012 - 10.2012

Distributor

Candy Mountain
01.2011 - 04.2012

Automotive Detail Technician

Skyline Motors Chevrolet GMC
05.2010 - 01.2011

Construction Worker

Livingston Construction
11.2009 - 02.2010

High School Diploma -

Lander Valley High School

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Ty O'Neal