Tylon Patterson
Goodyear,AZ
Summary
Proven leader in safety and retail management, adept at accident prevention and enhancing customer engagement. At ABM Industries, spearheaded safety initiatives, reducing incidents by 30%. Skilled in environmental monitoring and team building, consistently achieving high levels of staff performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Safety Assistant Manager
ABM Industries
Phoenix, AZ
12.2023 - 01.2025
- Maintained records of hazardous materials used in the workplace as required by OSHA standards.
- Provided guidance on safe work practices to ensure that employees are following safety guidelines.
- Investigated incidents, accidents and near-misses to determine root causes and corrective actions.
- Responded promptly to inquiries from supervisors concerning safety concerns or questions about policy implementation.
- Facilitated communication between departments regarding health and safety initiatives across multiple locations.
- Trained personnel on proper use of personal protective equipment.
- Managed emergency response plans in case of an accident or injury.
Assistant Store Manager
Nordstrom
Palm Beach Gardens, FL
03.2022 - 10.2023
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Trained new employees on store policies, procedures and customer service standards.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Store Associate
Dicks Sporting Goods
West Palm Beach, FL
06.2021 - 02.2022
- Assisted customers with product selection based on their needs and preferences.
- Organized store displays to ensure maximum visibility of products.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Demonstrated excellent customer service skills at all times.
- Ensured the cleanliness and tidiness of the store.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Operated scanning equipment for price checks and stock replenishment.
- Resolved customer complaints promptly with professionalism and courtesy.
Education
Associate of Arts - General Studies
Hampton University
Hampton, VA05-2021
Skills
- Environmental monitoring
- Industrial hygiene
- Safety training
- Accident prevention
- Health and safety policies
- Fall protection
- Hazard identification
- Stock management
- Team management
- Quickbooks
- Team building and leadership
- Performance evaluations
- POS systems operations
- Store organization
- Customer service and engagement
Affiliations
- Former D1 Athlete ; Very team oriented
Timeline
Safety Assistant Manager
ABM Industries
12.2023 - 01.2025
Assistant Store Manager
Nordstrom
03.2022 - 10.2023
Store Associate
Dicks Sporting Goods
06.2021 - 02.2022
Associate of Arts - General Studies
Hampton University
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