TY Pattison
LEHIGH ACRES,FL
Summary
Professional with strong background in business development, prepared to drive growth and strategic initiatives. Skilled in market analysis, client relations, and revenue generation. Known for fostering effective team collaboration and adapting to dynamic business needs to achieve results. Equipped with strong leadership, negotiation, and communication abilities, ensuring reliability and consistency in performance.
Overview
34
34
years of professional experience
Work History
General Manager, Business Development
Massey Services
08.2024 - Current
- Managed cross-functional teams to execute business expansion initiatives successfully.
- Oversaw budget planning and allocation across various departments to ensure optimal use of resources towards achieving organizational goals..
- Monitored industry trends to proactively identify emerging opportunities for business expansion and diversification.
- Cultivated strong relationships with senior executives at partner organizations, paving the way for mutually beneficial collaborations in future endeavors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Licensed Associate Real Estate Broker
The Pattison Team, Inc
06.2005 - Current
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Arranged for inspections and surveys of sold properties.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Coordinated rental agreements for residential properties, keeping occupancy high and helping renters find suitable spaces.
Business Owner/Operator
The Pattison Team, Inc
06.2005 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared annual budgets with controls to prevent overages.
- Conducted audit inspections and independent checks to verify parts and materials.
Restaurant General Manager/Area Training Manager
Pizza Hut
04.1993 - 06.2005
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Inventory Management Specialist
United States Air Force
09.1990 - 03.1993
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
Education
No Degree - Real Estate
Graduate Realtor Institute
No Degree - Contract Negotiations
Certified Negotiation Expert
No Degree - Residential Property Management
Florida Residential Property Manager
High School Diploma -
Lely High School
Naples, FL06.1990
Skills
- Collaborative Networking
- Comprehensive Asset Assessment
- Marketing Strategy Development
- Client Contract Management
- Customer Requirement Analysis
- Real Estate Negotiation
- Detailed Home Assessment Expertise
- Client Satisfaction
- Financial Organization
- Effective Client Communication
- Database Administration
- Preparation of Legal Documents
- Strategic Sales Planning
- Business Relationship Development
- Proposal Preparation
- Service Excellence
- Effective Team Engagement
- Customer Experience Management
- Effective Team Leadership
- Strategic Decision-Making
- Collaboration and Trust Building
- Effective Negotiations
- Relationship Development
- Coaching and Guidance
Accomplishments
- Managed "The Master Team" award winning sales team at Century 21.
- Named "Five Star Real Estate Agent of the Year" 2009,2010,2011,2012,2013,2014,2015,2016,2017,2018,2019,2020,2021, and 2022
Timeline
General Manager, Business Development
Massey Services
08.2024 - Current
Licensed Associate Real Estate Broker
The Pattison Team, Inc
06.2005 - Current
Business Owner/Operator
The Pattison Team, Inc
06.2005 - Current
Restaurant General Manager/Area Training Manager
Pizza Hut
04.1993 - 06.2005
Inventory Management Specialist
United States Air Force
09.1990 - 03.1993
No Degree - Contract Negotiations
Certified Negotiation Expert
No Degree - Residential Property Management
Florida Residential Property Manager
High School Diploma -
Lely High School
No Degree - Real Estate
Graduate Realtor Institute
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