Ty Pratt
Colchester
Summary
Seasoned IT Professional with a proven track record at the University of Vermont, enhancing system security and efficiency. Excelled in technical documentation and troubleshooting, alongside fostering team morale as a Soccer Coach. Skilled in Microsoft Suite and equipment maintenance, demonstrating exceptional problem-solving and leadership abilities.
Overview
18
18
years of professional experience
Work History
IT Professional
University of Vermont
01.2017 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provide technical support and troubleshooting for PnC. Working with the vender on system enhancements while collaberating with IT members across the University to ensure the security of the system.
- Configured hardware, devices, and software to set up work stations for employees.
- Additional projects and tasks as assigned.
Head/Assistant Boys Soccer Coach
Colchester High School
08.2007 - Current
- Created a positive learning environment through effective communication with athletes and parents.
- Plan, organize, and conduct training sessions to develop individual players and improve the team as a whole.
- Inspire, motivate, and maintain team morale, especially after losses or challenges. Establish a positive and competitive team culture.
- Work closely with assistant coaches, delegating tasks, and ensuring a unified approach to training and strategy.
Computer Operations Specialist
New England Federal Credit Union
03.2015 - 12.2016
- Performed daily system backups and ensured data integrity.
- Documented procedures for troubleshooting common technical issues.
- Interfaced with vendors to resolve hardware and software issues quickly and efficiently.
Point of Sale Supervisor
Bruegger's Enterprises
02.2007 - 02.2015
- Supervise and support a staff of POS analysts.
- Select, implement and maintain a new POS system.
- Implement software enhancements provided by vendors through full project lifecycle.
- Provided elevated support for IT helpdesk team.
Education
Bachelor of Science - Computer Information Systems
Castleton State College
Castleton, VT05-2005
Skills
- Technical documentation
- Equipment Maintenance and Installation
- Troubleshooting and Diagnostics
- EHR Management
- IOS Maintenance & Support
- Microsoft Suite
- Security Standards
Timeline
IT Professional
University of Vermont
01.2017 - Current
Computer Operations Specialist
New England Federal Credit Union
03.2015 - 12.2016
Head/Assistant Boys Soccer Coach
Colchester High School
08.2007 - Current
Point of Sale Supervisor
Bruegger's Enterprises
02.2007 - 02.2015
Bachelor of Science - Computer Information Systems
Castleton State College
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