- Enjoying the art of baking and pastry-making, experimenting with recipes
- Outdoor Recreation
- Watching Movies and TV Shows
- Music
- Backpacking and Hiking
- Fashion and Style
- Team Sports
- Photography
- Road Trips
Ty Quarles
McKinney
Summary
Tennis Pro Shop Manager at Eldorado Country Club with expertise in merchandising strategies and employee training. Enhanced shop revenue through effective upselling and personalized customer service. Cultivated strong client relationships and improved member participation in clinics, showcasing exceptional teamwork and communication skills. Proficient in POS systems and adept at multitasking in a fast-paced environment.
Developed expertise in customer service and retail management in fast-paced tennis environment. Skilled at inventory control, sales strategies, and team leadership, ensuring operational efficiency. Seeking to transition into new field, leveraging background in managing retail operations and delivering exceptional customer experiences.
Overview
2
2
years of professional experience
Work History
Tennis Pro Shop Manager
Eldorado Country Club
McKinney, TX
05.2024 - 08.2026
- Provided knowledgeable support to customers regarding tennis equipment and products.
- Assisted in managing daily operations of pro shop, ensuring smooth customer experiences.
- Taught juniors classes, instructing children to become tennis players, form ages of 4-16 year olds
- Coordinated scheduling for tennis clinics and lessons, improving overall member participation and satisfaction.
- Created eye-catching visual merchandising displays that showcased featured products or highlighted seasonal themes in the shop.
- Collaborated with tennis professionals to organize tournaments, clinics, and coaching sessions for members.
- Trained new staff members on store procedures, products offerings, and customer service best practices.
- Provided expert advice on racquet selection, stringing services, and other tennis equipment purchases for customers of all skill levels.
- Enhanced shop revenue through upselling techniques and personalized recommendations based on customer preferences.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Collaborated with staff to maintain cleanliness and organization of retail space for optimal presentation.
- Supported team by learning system operations for point-of-sale transactions and customer service software.
- Adapted quickly to new product lines, enhancing personal knowledge to better assist patrons with purchases.
Education
BBA - Marketing
University of Mississippi
University, MS05-2030
High School Diploma -
McKinney High School
McKinney, TX05-2026
Skills
- POS systems proficiency
- Employee training
- Merchandising strategies
- Customer inquiries
- Product displays
- Marketing initiatives
- Store security
- Social media marketing
- Teamwork and collaboration
- Multitasking Abilities
Interests
Timeline
Tennis Pro Shop Manager
Eldorado Country Club
05.2024 - 08.2026
BBA - Marketing
University of Mississippi
High School Diploma -
McKinney High School