Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Ty Richardson

Weaverville,NC
Ty Richardson

Summary

I am a detail-oriented team player with strong organizational skills. I can handle multiple projects simultaneously with a high degree of accuracy. I'm highly professional and strive to be successful at meeting and exceeding goals. I am enthusiastic and keep a pleasant demeanor as well as a strong commitment to customer service. I am also cross-trained in multiple Front of House restaurant positions. As well as having 4 years of positional customer service relations.

Overview

4
years of professional experience

Work History

Twisted Laurel

Lead Busser - Expo
01.2023 - Current

Job overview

  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
  • Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
  • Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
  • Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.
  • Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
  • Upheld cleanliness standards consistently through regular wipe-downs of tabletops, chairs, booths while also monitoring general tidiness around the floor area.
  • Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
  • Contributed to positive guest experiences through friendly interactions while serving water refills or assisting with inquiries about menu items.
  • Promoted operational efficiency by coordinating with host/hostess to ensure proper seating of guests and facilitate table turnover in a timely manner.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Handled logistical tasks such as registration management and material distribution efficiently, contributing to a well-organized event flow.

Twisted Laurel

Expo - Food Runner
12.2023 - 01.2024

Job overview

  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure the accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
  • Maintained a positive and professional demeanor under pressure, contributing to a pleasant dining environment.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
  • Provided feedback to the kitchen on customer preferences, aiding in menu adjustments.

Salt Face Mule Brewing Co.

Expo - Food Runner
10.2022 - 01.2023

Job overview

  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure the accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted Bartenders in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Maintained a positive and professional demeanor under pressure, contributing to a pleasant dining environment.
  • Implemented feedback from customers and staff to improve service delivery processes.

The Reinassance Hotel

Food and Beverage Server
01.2022 - 09.2022

Job overview

  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Remained focused, calm, and professional during peak rush hours.
  • Opened and closed restaurant as Lead Server.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences. Roles of which were Expo, Host, Banquet Server, and Busser.

Ingles

CASHIER
10.2022 - Current

Job overview

  • Greeted and informed customers of products, fostering positive store experiences
  • Leveraged POS system to perform purchase transactions for team members and customers
  • Maintained inventory and store visual presentation to meet customer needs
  • Built and maintained positive working relationships with co-workers
  • Processed cash, check and credit cards for customer purchases, counted cash drawers at beginning of shifts to verify correct amounts.

Starbucks Coffee Company

BARISTA AND CASHIER
01.2021 - 09.2022

Job overview

  • Offered strong customer service skills, keeping customers satisfied and feeling positive about their in-store experience
  • Developed relationships with multiple new staff members, and assisted existing staff members in their day to day duties
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Operated POS cash register, handling an average of 70+ transactions daily, and counted the money in cash drawers to ensure accuracy
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the food and beverage equipment
  • Maintained inventory and store visual presentation to meet customer needs
  • Worked early mornings and late nights
  • Built and maintained positive working relationships with co-workers.

Regal Movie Cinema

CONCESSIONS AND CASHIER
11.2021 - 01.2022

Job overview

  • Greeted and informed customers of movie times, available seating, and pricing
  • Leveraged POS system to perform purchase transactions for customers
  • Took and fulfilled customer food orders accurately and in a timely manner
  • Enforced Cinema safety and cleanliness standards, reducing hazards and unsafe food risks
  • Organized inventory to ensure an appealing customer presentation, while also making it an easy transition for upcoming staff shift.

Education

Buncombe County Virtual Academy
Arden, NC

High School Diploma
05.2023

University Overview

  • Extracurricular Activities: Teacher Cadet (1 Year) at Koontz Intermediate School
  • Future Teachers of North Carolina Member

Skills

  • Communication Skills
  • Customer Service
  • Time Management
  • Food Service
  • Detail Oriented
  • Reliable
  • Stocking And Replenishing
  • Money Handling
  • Cleaning And Sanitizing
  • Cash Management
  • Telephone Management

References

References available upon request

Timeline

Expo - Food Runner

Twisted Laurel
12.2023 - 01.2024

Lead Busser - Expo

Twisted Laurel
01.2023 - Current

Expo - Food Runner

Salt Face Mule Brewing Co.
10.2022 - 01.2023

CASHIER

Ingles
10.2022 - Current

Food and Beverage Server

The Reinassance Hotel
01.2022 - 09.2022

CONCESSIONS AND CASHIER

Regal Movie Cinema
11.2021 - 01.2022

BARISTA AND CASHIER

Starbucks Coffee Company
01.2021 - 09.2022

Buncombe County Virtual Academy

High School Diploma

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Ty Richardson