Ty Roberts
Westville,IN
Summary
Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
3
3
years of professional experience
Work History
Computer Technician
Family Express Corp.
Westville, Indiana
09.2024 - Current
- Utilized software programs such as Microsoft Excel, Access, Word, Outlook, in order to complete tasks efficiently.
- Performed administrative tasks such as filing, data entry, faxing, and photocopying.
- Worked closely with IT personnel on technical issues related to phone system or computer hardware and software.
- Installed, configured and troubleshot computer hardware components such as routers, switches, firewalls and wireless access points.
- Documented customer service interactions in ticketing systems.
Computer Technician
Self Employed
Westville, Indiana
08.2022 - Current
- Installed and configured hardware and software for client systems.
- Diagnosed and repaired computer malfunctions efficiently.
- Assisted in network setup and troubleshooting for local systems.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Upgraded computers with new hardware components like processors, RAMs.
Education
Associate of Science - Music Production
Full Sail University
Winter Park, FLSkills
- Music production
- Technical support
- Network troubleshooting
- Customer service
- Software installation
- Equipment maintenance
- Problem resolution
- Troubleshooting
Timeline
Computer Technician
Family Express Corp.
09.2024 - Current
Computer Technician
Self Employed
08.2022 - Current
Associate of Science - Music Production
Full Sail University