Ty Russell
Kennesaw
Summary
Detail-oriented and reliable administrative professional with over 18 years of experience supporting efficient office operations, financial documentation, and customer satisfaction in both educational and private sectors. Adept in managing complex processes, maintaining data integrity, and building strong client and team relationships. Skilled in loan-related document handling, multitasking, and communication—poised to bring excellent customer service and back-end support to a mortgage lending team.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Kennesaw State University
12.2022 - Current
- Manage and process departmental financial records, contracts, and vendor payments
- Coordinate appointments, meetings, and events for internal stakeholders
- Support university officials and clients with professional first-point-of-contact service
- Train student assistants and manage supply inventory efficiently
Card Services Coordinator
Life University
05.2019 - 09.2022
- Delivered high-level customer service, resolving account and access issues
- Maintained accurate electronic records and enhanced secure data systems
- Evaluated and improved workflow processes, increasing departmental efficiency
- Processed and audited sensitive student financial and ID information
Testing Room Coordinator – Disability Services
Life University
10.2012 - 05.2019
- Authored and implemented SOPs for exam accommodations and documentation
- Communicated with students and faculty to ensure compliance and smooth scheduling
- Managed secure testing environments and assisted students with documentation systems
- Trained new staff on accessibility procedures and service protocols
Office Assistant / Information Desk Supervisor
University of Wyoming
01.2009 - 07.2012
- Led orientation and scheduling for front desk operations
- Managed multi-line phones, appointments, and supply orders
- Reconciled financial transactions and maintained confidential records
Escrow Assistant
LandAmerica Lawyers Title / Old Republic Title
01.2002 - 01.2008
- Managed real estate transaction documents and disbursement of funds
- Provided exceptional service to clients, attorneys, and notaries
- Audited and maintained complete, compliant loan and escrow files
- Coordinated document flow and updated CRM records daily
Education
High School Diploma -
St. Mary's
RiversideSkills
- Mortgage Documentation Support
- Customer Service Excellence
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Workflow/Process Optimization
- File Accuracy & Compliance Auditing
- Financial Records Management
- Communication & Relationship Building
- Appointment Scheduling & Calendar Coordination
- CRM & Proprietary Software Familiarity
- Confidential Data Handling
Timeline
Administrative Assistant
Kennesaw State University
12.2022 - Current
Card Services Coordinator
Life University
05.2019 - 09.2022
Testing Room Coordinator – Disability Services
Life University
10.2012 - 05.2019
Office Assistant / Information Desk Supervisor
University of Wyoming
01.2009 - 07.2012
Escrow Assistant
LandAmerica Lawyers Title / Old Republic Title
01.2002 - 01.2008
High School Diploma -
St. Mary's
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