Ty Stubbs
Boston,MA
Summary
Dynamic and results-driven Hotel General Manager with over a decade of progressive leadership in hospitality operations. Proven track record of driving revenue growth, elevating guest satisfaction, and leading cross-functional teams across luxury and full-service hotel environments. Adept at aligning operational strategy with brand standards and business objectives to deliver exceptional guest experiences and financial performance.
Overview
16
16
years of professional experience
Work History
Director of Operations
Hilton Boston Woburn
07.2024 - Current
- Lead hotel-wide operations across front office, housekeeping, and food & beverage departments.
- Drive operational efficiency and service consistency through departmental leadership.
- Implement cost-control strategies and monitor financial performance to meet budget targets.
- Partner with sales and marketing to support group bookings and revenue initiatives.
- Conduct property inspections to uphold brand standards and guest satisfaction.
- Champion staff development through training and performance management.
- Resolve escalated guest concerns and implement service recovery protocols.
- Oversee capital improvement projects and vendor coordination.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Director of Rooms
Hilton Boston Woburn
02.2023 - 07.2024
- Managed all aspects of room operations including front office, housekeeping, and reservations.
- Ensured seamless guest experiences through cross-departmental collaboration.
- Maintained accurate room inventory and optimized availability using PMS tools.
- Supported group sales efforts through site visits and client engagement.
- Developed and monitored departmental budgets aligned with financial goals.
- Analyzed guest feedback to guide pricing strategies and service enhancements.
General Manager
Holiday Inn Express Saugus
07.2021 - 02.2023
- Directed full hotel operations with a focus on revenue growth and guest satisfaction.
- Achieved $4.2M in annual revenue and increased group bookings by $300K.
- Elevated ADR by $12 and improved STR report ranking.
- Oversaw $3.5M in renovations, enhancing rooms and public spaces.
- Attained 98% in Quality Assurance inspections.
- Boosted guest satisfaction scores from 65% to 83% through service initiatives.
- Led budget planning and ensured operational compliance across departments.
Front Office Manager
Doubletree by Hilton
09.2019 - 10.2020
Director of Guest Services
Holiday Inn Bunker Hill
04.2017 - 06.2018
Front of House Manager
Crowne Plaza Newton
02.2016 - 04.2017
Food and Beverage Manager
Ritz Carlton Hotel
10.2014 - 03.2016
Director of VIP Client Services & Projects
Elements Group
09.2009 - 12.2013
Education
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Hooksett, NH04-2026
Skills
- Hotel Operations Leadership
- Revenue & Budget Management
- Guest Experience Enhancement
- Staff Training & Development
- Strategic Planning & Execution
- Renovation & Capital Projects
- Brand Compliance & Quality Assurance
- Sales & Marketing Collaboration
Timeline
Director of Operations
Hilton Boston Woburn
07.2024 - Current
Director of Rooms
Hilton Boston Woburn
02.2023 - 07.2024
General Manager
Holiday Inn Express Saugus
07.2021 - 02.2023
Front Office Manager
Doubletree by Hilton
09.2019 - 10.2020
Director of Guest Services
Holiday Inn Bunker Hill
04.2017 - 06.2018
Front of House Manager
Crowne Plaza Newton
02.2016 - 04.2017
Food and Beverage Manager
Ritz Carlton Hotel
10.2014 - 03.2016
Director of VIP Client Services & Projects
Elements Group
09.2009 - 12.2013
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
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