Tyondra Taylor
Grand Prairie,TX
Summary
IT support professional with 2 years of experience, backed by 6 years in customer service. Prepared to tackle complex technical challenges, with a proven ability to diagnose and resolve software and hardware issues that enhance user productivity. Strong focus on team collaboration, adaptability to changing IT needs, and leveraging technical skills and a reliable work ethic to deliver exceptional support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CDL Driver
JB Hunt Local Driver & Customer Service
09.2022 - Current
- Delivered goods safely and on time to local clients, maintaining compliance with federal and state transportation regulations
- Conducted thorough pre- and post-trip vehicle inspections to ensure roadworthiness and safety
- Maintained accurate delivery logs and resolved logistical issues to meet tight deadlines
- Provided excellent customer service during deliveries, handling inquiries and concerns professionally
- Optimized routes using GPS and planning tools to minimize delays and maximize efficiency
- Maintaining great customer service with the stores and managers
- Trouble shooting devices for me and fleet when we had problems
- Time management and logistics expertise applicable to office coordination and operational roles
- Client communication and problem-solving skills for customer-facing roles
IT Support Specialist
Spectrum VoIP
10.2020 - 12.2021
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Retail Mobile Sales Associate
T-Mobile
08.2018 - 07.2020
- Assisted customers with product selection, troubleshooting, and account management
- Training and mentoring experience applicable to leadership or team coordination positions
- Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision.
- Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.
- Enhanced customer loyalty with excellent follow-up and after-sales support, ensuring repeat business.
- Maintained store appearance by organizing displays and promotional materials according to corporate guidelines for visual merchandising excellence.
- Collaborated with team members to create a positive work environment, resulting in higher productivity and job satisfaction.
In-store Wireless Specialist
Sprint
02.2016 - 08.2018
- Optimized signal quality by carefully configuring antenna positioning, power settings, channel selection, and other relevant parameters.
- Enhanced wireless network performance by optimizing configurations and conducting regular system updates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted brand awareness by actively participating in local community events as a representative of the company.
- Assisted in staff training initiatives, sharing best practices for sales strategies and customer service techniques with new hires.
- Collaborated with store management to develop innovative sales promotions that generated excitement among customers and increased foot traffic at the location.
Education
Bachelor of Science - Bachelor of Science, Cybersecurity And Information
Western Governors University
Salt Lake City, UT04-2027
Google IT Support Certificate - Troubleshooting, Hard Drive Technologies, and System Administration
Per Scholas (Dallas)
Dallas10-2020
Skills
- Data entry
- Customer relations
- Help desk support
- Problem resolution
- Microsoft Excel
- Remote support
- Software installation
- Ticket management
- Hardware troubleshooting
- Network configuration
- Class A commercial Driver's license
- Safe driving practices
Accomplishments
- Successfully transitioned from retail and sales to technical support and CDL driving, demonstrating adaptability and a commitment to growth.
- Consistently recognized for delivering outstanding customer service and achieving sales goals across multiple roles.
- Completed rigorous IT technical training, gaining hands-on experience in troubleshooting and system administration.
Certification
- Google IT Support Training - Sep 2020
Timeline
CDL Driver
JB Hunt Local Driver & Customer Service
09.2022 - Current
IT Support Specialist
Spectrum VoIP
10.2020 - 12.2021
Retail Mobile Sales Associate
T-Mobile
08.2018 - 07.2020
In-store Wireless Specialist
Sprint
02.2016 - 08.2018
Bachelor of Science - Bachelor of Science, Cybersecurity And Information
Western Governors University
Google IT Support Certificate - Troubleshooting, Hard Drive Technologies, and System Administration
Per Scholas (Dallas)
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