Ty Thompson
Atlanta,GA
Summary
Client-focused professional with experience in leasing, scheduling, and customer support across high-volume service environments. Skilled in managing calendars, coordinating appointments, and delivering clear, timely communication through phone, email, and CRM systems. Known for strong time management, attention to detail, and the ability to work independently while supporting clients and operations in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
RPM Living
Atlanta, Georgia
07.2024 - Current
- Managed high-volume inbound and outbound client inquiries via phone, email, and CRM systems.
- Coordinated calendars, appointments, and tour schedules while prioritizing competing requests and deadlines.
- Utilized Yardi and Knock to track leads, document interactions, manage follow-ups, and ensure data accuracy.
- Guided prospects through application and leasing processes with clear communication and timely updates.
- Maintained consistent client support while working independently to meet occupancy and scheduling goals.
Assistant Property Manager
Space Shop Self Storage
Atlanta, GA
02.2023 - 06.2024
- Oversaw property operations, managing storage leases and coordinating unit viewings and reservations.
- Converted inquiries into leases by leveraging CRM leads while providing ongoing tenant support.
- Monitored budgets and tracked occupancy levels to ensure operational efficiency.
- Audited tenant insurance policies to verify validity and compliance with regulations.
- Coordinated property maintenance and vendor services to control costs and uphold facility quality.
- Managed online fleet of nearly 40 rental vehicles, ensuring smooth contract coordination and scheduling.
Client Relations Associate
Blumenfeld Development Group
Syosset, NY
05.2019 - 02.2023
- Managed daily client interactions, including onboarding, coordinating services, and following up to ensure needs were met, and issues were resolved promptly.
- Developed and implemented an active client engagement program that included regular check-ins, personalized service tracking, and proactive problem-solving initiatives.
- Structured and revised a conflict resolution plan, including status updates, and a dedicated communication channel, to address recurring client complaints and improve overall satisfaction.
Customer Service Representative
Signature Aviation
Teterboro, NJ
03.2017 - 04.2019
- Cultivated a proactive support approach, expediting services for high-profile clients when unexpected travel or scheduling conflicts occurred.
- Resolved complex itinerary issues, and coordinated alternative accommodations under tight deadlines. Provided high-level client support through clear communication and personalized solutions.
- Communicated clearly with internal teams to resolve issues and ensure seamless service delivery.
Education
Associate of Applied Business - Marketing Management
University of Cincinnati
Cincinnati, OH01-2027
Skills
- Remote Scheduling & Calendar Management
- Time management and task prioritization
- Written and verbal client communication
- Customer Service & Client Support
- CRM & Data Accuracy (Yardi, Knock)
- Attention to Detail & Documentation
- Independent Remote Work Execution
- Process Adaptability & Systems Learning
- Professionalism & Reliability
- Service-Oriented & Hospitality Mindset
Education
other
Timeline
Leasing Consultant
RPM Living
07.2024 - Current
Assistant Property Manager
Space Shop Self Storage
02.2023 - 06.2024
Client Relations Associate
Blumenfeld Development Group
05.2019 - 02.2023
Customer Service Representative
Signature Aviation
03.2017 - 04.2019
Associate of Applied Business - Marketing Management
University of Cincinnati