Ty Thornhill
The Dalles,OR
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation. Hardworking team member skilled in safely moving heavy loads manually or using pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Big on helping individuals and company to grow.
Overview
31
31
years of professional experience
Work History
Logistics Associate
GXO
11.2021 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Daily maintain accurate inventory records and ensure proper documentation for all items received and shipped.
- Prepare shipping documents, labels, and packaging for outgoing shipments.
- Daily receive, inspect, and accurately record all incoming inventory
- Oversaw safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks daily.
- Weekly performed stock counts weekly and reconcile discrepancies.
- Provide support for special projects or initiatives as directed by management.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list daily.
- Used handheld scanners to efficiently perform inventory accuracy counts scanning of parts daily..
- Assist with disposal of packaging materials and obsolete equipment as needed.
- Collaborated with team members and individuals to develop comprehensive strategies for addressing logistics challenges.
- Helped to demonstrate in training of various software and system operations as well in procedures,
- Provide support for special projects or initiatives as directed by leadership
- Helped in solving various issues with software tools operations by creating help tickets.
- Complete other duties that may be assigned or other daily requirements of normal operations daily.
- Adhere to all safety protocols and procedures to ensure secure working environment.
- Continue in new training for on going procedures and new polices.
- Analyzed logistics data to identify areas for improvement or reconciliation daily.
- Maintain clean organized work environment, including shipping/receiving docks
Automotive Technician
Columbia Gorge Honda Motors
01.2015 - 11.2021
- Performed diagnostics covering drivability, powertrain, transmissions, axles, electrical, suspension, squeaks and rattles, vibration
- Performed major and minor repairs
- Used scan tools for code retrieval and monitoring
- Looked up manufacture's TSB's and recall information through various computers systems
- Performed normal maintenance and services
- Disassembled and reassemble components using special tools and service manuals
- Have contact various manufacture's engineers for technical assistance
- Test drove vehicles to verify repairs
- Assisted and supervised of 3 service techs in Ford Asset program.
- Helped collaborate in solving complex issues.
- Collaborated in new or updated training for on-time and complete repairs.
- Continue in training to proved best possible customer service and complete repairs.
- On going customer support on certification of repairs and information.
- Maintained clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
G4S Security Guard
G4S Secure Solutions
10.2013 - 01.2015
- Was responsible for watching for and monitoring unusual or suspicious activities
- Raised concerns on security and safety hazards
- Called in building alarms when needed
- Used metal detectors to screen of authorized personnel leaving buildings
- Performed security patrols of buildings and ground facilities
- Assisted with metal detector screenings
- Performed or assisted with contractor escorts and guests
- Performed material screenings for unauthorized items leaving buildings.
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Collaborate with management and individuals on issues that conflicted or needed clarification to polices and procedures.
- Collaborated with management on new procedures to implement.
- Continued on training individuals on procedures and process operations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Easy Resident Tech
Staples
08.2011 - 09.2013
- Performed tune-ups, performed hardware/software diagnostics, hardware upgrades or repairs
- 3-5 Software installs and configurations, operating system installs, onsite services, service scheduling.
- Advised on repair costs, keeping customers informed
- Helping customers making informed purchases that fits for them.
- Used their scanning system to check inventory for quantity and location.
- Implemented effective diagnostic procedures, leading to accurate identification of issues and increased first-time-fix rates.
- Improved overall productivity by streamlining software installations and updates across multiple workstations.
- Collaborate with other team members on diagnostic, setups issues.
- Assisted clients in setting up newly purchased devices, ensuring seamless integration into their existing systems.
- Served as key resource for colleagues seeking guidance on challenging technical problems, contributing to atmosphere of teamwork and collaboration within department.
- Developed strong relationships with customers through clear communication and prompt service delivery, leading to repeat business and referrals.
- Provided comprehensive training for new technicians, ensuring high level of competence within team.
- Performed data migration services for clients upgrading their systems, minimizing disruption during transition periods.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features that relates to their needs or interests.
- Answered customer questions about products and services, helped locate merchandise of need.
- Used inventory management to check on stock availability of merchandise and location.
- Developed strong rapport with customers and created positive impressions.
- Enhanced customer satisfaction by swiftly resolving technical issues and providing exceptional service.
- Provided comprehensive training for new technicians, ensuring high level of competence within team.
- Collaborated with team members to troubleshoot complex problems, resulting in improved efficiency and resolution times.
Service Technician, Service Advisor
Cliff Smith Motors
01.2006 - 01.2009
- Performed diagnostics covering drivability, powertrain, transmissions, axles, electrical, suspension,
- Squeaks and rattles, vibration.
- Performed major and minor repairs
- Used scan tools for code retrieval and monitoring
- Looked up manufacture's TSB's and recall information through various computers systems.
- Performed normal maintenance and services
- Disassembled and reassemble components using special tools and service manuals.
- Have contact various manufacture's engineers for technical assistance.
- Test drove vehicles to verify repairs.
- Assisted and supervised of 3 service techs in Ford Asset program
- Diagnosed and resolved technical issues with precision and efficiency.
- Optimized customer satisfaction by providing timely and professional service.
- Supported team members during challenging troubleshooting tasks, fostering collaborative atmosphere.
- Communicated effectively with customers to explain technical issues and recommend solutions.
- Ensured prompt response times for urgent service requests, prioritizing tasks accordingly.
- Collaborated with senior technicians to complete complex repair tasks successfully.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Assisted in installation of new equipment for improved system functionality.
- Supported team members during challenging troubleshooting tasks, fostering collaborative atmosphere.
- Expanded knowledge base by assisting experienced technicians across various industries.
Service Technician, Assistant Service Advisor
Ray Schultens Ford
01.2001 - 01.2006
- Performed diagnostics covering drivability, powertrain, transmissions, axles, electrical, suspension,
- Squeaks and rattles, vibration.
- Performed major and minor repairs
- Used scan tools for code retrieval and monitoring
- Looked up manufacture's TSB's and recall information through various computers systems.
- Performed normal maintenance and services
- I have disassembled and reassemble components using special tools and service manuals.
- I Have contact various manufacture's engineers for technical assistance.
- Test drove vehicles to verify repairs.
- Assisted and supervised of 3 service techs in Ford Asset program
- Diagnosed and resolved technical issues with precision and efficiency.
- Proactively identified potential issues within systems or components, preventing costly breakdowns before they occurred.
- Assisted in installation of new equipment for improved system functionality.
- Expanded knowledge base by assisting experienced technicians across various industries.
Service Technician, Assistant Service Advisor
Hood River Ford
01.1993 - 01.2001
- Performed diagnostics covering drivability, powertrain, transmissions, axles, electrical, suspension,
- Squeaks and rattles, vibration.
- Performed major and minor repairs
- Used scan tools for code retrieval and monitoring
- Looked up manufacture's TSB's and recall information through various computers systems.
- Performed normal maintenance and services
- Disassembled and reassemble components using special tools and service manuals.
- Have contact various manufacture's engineers for technical assistance.
- Test drove vehicles to verify repairs.
- Assisted and supervised of 3 service techs in Ford Asset program
- Diagnosed and resolved technical issues with precision and efficiency.
- Optimized customer satisfaction by providing timely and professional service.
- Supported team members during challenging troubleshooting tasks, fostering collaborative atmosphere.
- Communicated effectively with customers to explain technical issues and recommend solutions.
- Ensured prompt response times for urgent service requests, prioritizing tasks accordingly.
- Collaborated with senior technicians to complete complex repair tasks successfully.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Assisted in installation of new equipment for improved system functionality.
- Supported team members during challenging troubleshooting tasks, fostering collaborative atmosphere.
- Expanded knowledge base by assisting experienced technicians across various industries.
- Supported team members during challenging troubleshooting tasks, fostering collaborative atmosphere.
- Adhered to safety protocols consistently, minimizing workplace accidents or injuries.
- Completed thorough assessments of malfunctioning equipment to determine the appropriate course of action.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Education
Pursuing A+ certification, currently pursuing 2013 A+ certification, CCNA and networking -
Portland Community College
Portland, OR01.2009
Associate’s Degree in Electronics -
ITT Technical Institute
Portland, OR01.1993
Graduated -
Hood River Valley
01.1991
Skills
- Performed diagnostics covering drivability, powertrain, transmissions, axles, electrical, suspension, squeaks and rattles, vibration
- Performed major and minor repairs
- Used scan tools for code retrieval and monitoring
- Looked up manufacture's TSB's and recall information through various computers systems
- Performed normal maintenance and services
- Disassembled and reassemble components using special tools and service manuals
- Have contact various manufacture's engineers for technical assistance
- Test drove vehicles to verify repairs
- Assisted and supervised of 3 service techs in Ford Asset program
- Was responsible for watching for and monitoring unusual or suspicious activities
- Raised concerns on security and safety hazards
- Called in building alarms when needed
- Used metal detectors to screen of authorized personnel leaving buildings
- Performed security patrols of buildings and ground facilities
- Assisted with metal detector screenings
- Performed or assisted with contractor escorts and guests
- Performed material screenings for unauthorized items leaving buildings
- Performed tune-ups, performed hardware/software diagnostics, hardware upgrades or repairs
- Software installs and configurations, operating system installs, onsite services, service scheduling
- Advised on repair costs, keeping customers informed
- Helping customers making informed purchases that fits for them
- Used their scanning system to check inventory for quantity and location
- Been working with computer for approximately 20 years
- Performed software installations and updates on computers
- Utilized various MS applications, including PowerPoint
- Created audio, video, and PowerPoint productions for groups
- Build and set up home/personal computers and network for individuals
- Maintained up-to-date knowledge of latest technologies for computer hardware/software for trouble shooting operating system
- Performed data retrieval, backing up, and networking, virus removals, system tune-ups for better performance, installation and removing software, configuring of software or operating system
- 31 years of customer service interacting, consulting, interpreting, advising, scheduling, prioritizing, and keeping in contact with customers Translate to customer’s level of understanding, of type of repairs needed on their vehicles Assisting other associates as needed
- 31 years of customer service and satisfaction
- Attention to detail
- Excellent communications
- Willingness to learn new things
- Diagnostic skills
- Multi-tasking skills
- Team player/Team work
- Used specialized tools and scanners
- Wanting to provide excellent customer service
- Offered ideas of better performance
- Used Service Manuals and information systems
- Materials Handling
- Pallet Jack Operation
- Stock replenishment
- Logistics Analysis
- Shipment Coordination
- Inventory Management
- Motivational Leadership
- Quality Control Analysis
- Delivery Tickets
- OSHA Compliance
- Coaching and Mentoring
- Items Inspection
- Problem-Solving
- Operational Efficiency
- Company Procedure Adherence
- Software expertise
- Logistics and Transportation
- Attention to Detail
- Team Collaboration
- Labeling and boxing
- Safety Precautions
- Visual Inspection
- Shipping and receiving
- Material Handling
- Materials Handling Safety Training
- Stacking and Staging
- Inventory Tracking
- Invoice Verification
- Hand and Power Tool Operation
- Materials handling and transport
- Assembly and production
References
- Brian Johnson
- Curtis Martin
Timeline
Logistics Associate
GXO
11.2021 - Current
Automotive Technician
Columbia Gorge Honda Motors
01.2015 - 11.2021
G4S Security Guard
G4S Secure Solutions
10.2013 - 01.2015
Easy Resident Tech
Staples
08.2011 - 09.2013
Service Technician, Service Advisor
Cliff Smith Motors
01.2006 - 01.2009
Service Technician, Assistant Service Advisor
Ray Schultens Ford
01.2001 - 01.2006
Service Technician, Assistant Service Advisor
Hood River Ford
01.1993 - 01.2001
Pursuing A+ certification, currently pursuing 2013 A+ certification, CCNA and networking -
Portland Community College
Associate’s Degree in Electronics -
ITT Technical Institute
Graduated -
Hood River Valley
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