Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ty Turner

Tampa,FL

Summary

Hard working professional with 5 years of experience and proven all around knowledge of Digital Marketing, Account development, Customer service, Front desk, Brand management, campaign management, office management, and so much more! Aiming to leverage these skills to successfully fill the role!

Overview

7
7
years of professional experience

Work History

Digital Media Manager

LifeWorks Wellness Center
12.2022 - 12.2023
  • Developed and implemented social media strategies to promote LifeWorks Wellness Center's services and programs effectively
  • Created engaging and informative content for various social media platforms, including Facebook, Instagram, and Twitter
  • Monitored and analyzed social media metrics to track performance and identify opportunities for growth
  • Managed online community engagement, responding to inquiries and comments in a timely and professional manner
  • Researched and implemented trending short formed video templates for social media content, resulting in creating there highest viewed reel at 18k views.
  • Created engaging and informative video content for LifeWorks Wellness Center's social media platforms to promote overall wellness and health services
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
  • Reviewed scripts to determine most appropriate methods to use for directing both actors and crew members.

Marketing / Customer Service Representative

Mitchell Sons Roofing
07.2021 - 08.2022
  • Designed and created a multi-channel and multi-media content and social strategy that reaches a target audience, engages them, provides immersive value and generates highly qualified conversions.
  • Turned content and social marketing strategy into a schedueled, autionable plan. Ensure content production processes and task systems are streamlined, optimized and effective.
  • Planning content, creating videos, organized photos, and research handles.
  • Managed social platforms and develop strategies through competitive research, benchmarking, platform determination, messaging, and audience identification.
  • Participated in Marketing meetings, task forces and groups.
  • Developed and monitored budgets.
  • Created flyers, signs, company shirts, and other print for strong brand awareness.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.

Marketing Assistant/Front Desk Receptionist

Luxury bath
10.2019 - 06.2021
  • Assisted in creating and implementing social media campaigns across various platforms to increase brand awareness and engagement
  • Supported the coordination of events, product launches, and promotions by creating digital assets and managing social media coverage
  • Collaborated with the marketing team to develop and execute integrated marketing plans that aligned with company objectives
  • Generated engaging content such as posts, graphics, and videos for social media channels to attract and retain followers
  • Monitored and analyzed social media metrics using analytics tools to track the effectiveness of campaigns and adjust strategies accordingly
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Account Manager's Assistant/ Customer Service Representative

Bunzl
03.2017 - 01.2018
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Built diverse and consistent sales portfolio.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.

Education

In progress - AA - Marketing

Hillsborough Community College
Online

High school diploma -

George D. Chamberlain High School
Tampa
06-2017

Skills

  • MS windows

  • LinkTree

  • Instagram

  • TikTok

  • Adobe Premier Pro

  • Outlook

  • Facebook

  • LinkedIn

  • Canva

  • AS400

  • Pinterest

  • Constant Contact (Email Marketing)

  • Creative problem solver

  • Quick learner

  • Problem Solver

  • Hootsuite

  • Buffer

Timeline

Digital Media Manager

LifeWorks Wellness Center
12.2022 - 12.2023

Marketing / Customer Service Representative

Mitchell Sons Roofing
07.2021 - 08.2022

Marketing Assistant/Front Desk Receptionist

Luxury bath
10.2019 - 06.2021

Account Manager's Assistant/ Customer Service Representative

Bunzl
03.2017 - 01.2018

In progress - AA - Marketing

Hillsborough Community College

High school diploma -

George D. Chamberlain High School

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Ty Turner