Tya Gibbs
North Richland Hills,TX
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RBT,BT,RLT
Action Behavior Center for ABA
Southlake, TX
09.2024 - 02.2026
- Developed client skills with different backgrounds and aesthetics
- Implemented essential skills such as communication, sharing, and social interaction to peers
- Effectively and readily implement interventions to prevent, reduce, and/or de escalate challenging behaviors.
- Actively engage in interactive games/activities with clients to support their functional goals.
- Collect, record, memorize and summarize data.
Server
Boulevard American Bistro
Metairie, LA
09.2023 - 09.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on restaurant policies and service standards.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Implemented upselling techniques, contributing to increased revenue per table.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
Customer Service
Nola Couture / Louis Armstrong New Orleans International Airport
Kenner, LA
03.2021 - 08.2023
- Provided excellent customer experience
- Greeted and assisted customers,of various ages and backgrounds, on the sales the floor
- Maintained the company’s excellent presentation and reputation in the industry
- Performed stock and administrative duties
- Experience with customers with different backgrounds and aesthetics
- Coordinated media campaigns for company on platforms such as Facebook, Instagram and Snapchat
- Traveled to local areas for pop up shops
Education
Blue Cliff College
New Orleans, LA01-2022
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University of Southern Miss
Hattiesburg, MS07-2020
Diploma - undefined
Madison Central High School
Madison, MS01-2017
Skills
- RBT Certification
- Data Collection
- Applied behavior analysis
- 9 years of customer service experience
- 2 years experience assistant manager
- June 2024 actively learning to speak and write Korean
- Microsoft Word, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Revit, Excel, Sketchup , Graphic Design, Floral Designs, Fashion Merchandise, Canva
- Cash handling
- Guest engagement
- Hospitality service expertise
- Menu memorization
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- RBT - Registered Behavior Technician
Languages
Korean
Limited Working
Timeline
RBT,BT,RLT
Action Behavior Center for ABA
09.2024 - 02.2026
Server
Boulevard American Bistro
09.2023 - 09.2024
Customer Service
Nola Couture / Louis Armstrong New Orleans International Airport
03.2021 - 08.2023
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University of Southern Miss
Diploma - undefined
Madison Central High School
Blue Cliff College