Tya Lucas
Sugar Land,TX
Summary
Dynamic Dispatch Manager with 15 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
3
3
years of professional experience
Work History
Lead Dispatcher
Tri Mark Mfg
11.2022 - Current
- Managed Number dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
Dispatcher Manager
Ameer Transportation
09.2020 - Current
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Dispatcher
Sunflower Logistics
10.2022 - 08.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
North Carolina A & T State University
Greensboro, NCMasters - Communications
North Carolina A & T State University
Greensboro, NC12.2004
Skills
- Inquiry Requests
- Employee Performance Reviews
- Office Supplies and Inventory
- Labor Cost Controls
- Customer Communication
- Reading Comprehension
- DOT Compliance
- Status Updates
- Meeting Support
- Critical Thinking
- Daily Reports
- Fleet Dispatching
- Creative Solutions
- Workflow Processes
- Customer Inquiries
- Effective Scheduling
- Operational Procedures
- Order Picking and Processing
- Customer Experience
Languages
Spanish
Full Professional
Timeline
Lead Dispatcher
Tri Mark Mfg
11.2022 - Current
Dispatcher
Sunflower Logistics
10.2022 - 08.2023
Dispatcher Manager
Ameer Transportation
09.2020 - Current
North Carolina A & T State University
Masters - Communications
North Carolina A & T State University
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