Hi, I’m
Tya Lucas
Missouri City,TX
Summary
Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.
Overview
25
years of professional experience
Work History
TriMarkHouston TX, TX
Dispatcher Coordinator
05.2000 - Current
Job overview
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Managed maintenance and repair actions for team equipment and vehicles.
- Monitored changes in delivery schedule and communicated changes to customers.
- Responded promptly to emergency calls from customers or employees in distress.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Responded promptly to customer inquiries regarding order status and delivery times.
- Determined best route options for each order based on time constraints or budget requirements.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Performed administrative tasks such as scheduling appointments, setting up meetings.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Developed strategies for improving operational efficiency and effectiveness.
- Investigated and resolved customer and vendor issues to retain business.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Answered customer requests with information about product availability, shipping information and status updates.
- Resolved customer complaints in a timely manner.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Updated database with information about dispatched orders, their status.
- Prepared invoices for shipped products according to company policies and procedures.
- Conducted regular safety inspections of vehicles used by drivers for dispatch services.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
- Identified locations and needs of callers to accurately send assistance.
- Coordinated with vendors for shipment tracking purposes and monitored progress until completion.
- Scheduled loads according to priority and available equipment.
- Investigated any incidents that occurred during delivery trips and took corrective actions when necessary.
- Managed daily delivery and work schedules to maximize coverage.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Tracked changes in computer system to keep records current and accurate.
- Identified areas where operational efficiencies can be improved upon.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Managed communications between customers and drivers using two-way radios.
- Trained new staff on the use of dispatching software and systems.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Ensured compliance with local laws while driving vehicles or operating equipment.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
AmazonHouston, TX
Dispatch Supervisor
05.2022 - 02.2024
Job overview
- Reviewed scope of each project to estimate number of man-hours required.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Relayed work orders, messages or information using telephones or two-way radios.
- Received or prepared work orders.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Managed daily delivery and work schedules to maximize coverage.
- Documented services performed, operations information, and dispatch details in system.
- Arranged for repairs to restore service and schedules.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
Education
North Carolina A&T State UniversityGreensboro, NC
Master of Science from Computer And Information Sciences
12-1999
Skills
- Incident reporting
- Logistics management
- Dispatch software
- Geographical expertise
- Route planning
- Scheduling expertise
- Driver communication
- Traffic monitoring
- Stress tolerance
- Database management
- Database maintenance
- Call handling
- Customer relations
- Database updates
- Customer relationship management
- Delivery support
- Customer service
- Verifying coverage
- Equipment management
- Conflict resolution
- Emergency protocols
- Critical thinker
- Communication equipment operation
- Decision-making
Timeline
Dispatch Supervisor
Amazon
05.2022 - 02.2024
Dispatcher Coordinator
TriMark
05.2000 - Current
North Carolina A&T State University
Master of Science from Computer And Information Sciences
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