Tyaisha Hamilton
Tampa,FL
Summary
Hardworking professional with experience in sales and customer service. Excellent communicator with strong interpersonal and problem-solving skills. Proven ability to build relationships with customers, identify needs and provide comprehensive insurance coverage.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
10.2023 - Current
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly
- Assist consumers with creating New Profiles and completing applications
- Identified and solved technical issues with variety of diagnostic tools
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Providing updated information with consumer cases; responding to customer inquiries promptly and professionally
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Connecting consumers with case managers to resolves escalating issues
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed 30 incoming calls while departments had multiple systems issues.
Customer Service Agent
24/7 Intouch
06.2021 - 02.2024
- Addressed customers courteously using suitable methods and problem-solving skills
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues
- Responded to telephone inquiries and complaints following standard operating procedures
- Managed workload independently with minimal supervision from team lead or manager.
- Handled multiple consumer complaints without having to escalate to management team under severe pressure .
Customer Service Representative
Alorica
03.2019 - 05.2021
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Provided exceptional customer service to ensure customer satisfaction
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained a high level of professionalism when dealing with difficult customers
Education
High School Diploma -
East Bay High School
Gibsonton06.2024
Skills
- Critical thinking
- Data entry
- Customer service
- Customer relations
- Problem resolution
- Active listening
Timeline
Customer Service Representative
Maximus Call Center
10.2023 - Current
Customer Service Agent
24/7 Intouch
06.2021 - 02.2024
Customer Service Representative
Alorica
03.2019 - 05.2021
High School Diploma -
East Bay High School
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