Tyaisha Smalley
Henderson,NV
Summary
Dedicated customer service representative skilled in resolving issues and enhancing team collaboration. Known for adaptability and empathy in addressing diverse customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Telus
Henderson, Nevada
04.2025 - Current
- Responded to customer inquiries via phone and chat promptly.
- Resolved issues by understanding customer needs and providing solutions.
- Documented customer interactions in the CRM system accurately.
- Collaborated with team members to improve service processes effectively.
- Provided product information and guided customers through features confidently.
- Assisted in training new employees on service protocols and tools.
- Handled escalated complaints with empathy and professionalism consistently.
- Participated in team meetings to share feedback and enhance service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Teacher's Aide
Ameena's Unique Experience
Philadelphia, Pennsylvania
08.2021 - 04.2025
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with special needs during educational tasks and daily routines.
- Organized classroom materials and resources for effective learning environments.
- Collaborated with educators to create engaging educational experiences for students.
- Monitored student behavior and provided guidance on classroom expectations.
- Maintained a clean and safe classroom environment for all learners.
- Communicated with parents about student progress and classroom activities.
- Participated in professional development sessions to enhance teaching support skills.
- Supervised children and participated with children in activities.
Education
High School Diploma -
Grayson High School
Loganville, GA05-2016
Skills
- Customer relationship management
- Problem solving
- Conflict resolution
- Technical support
- CRM documentation
- Service process improvement
Timeline
Customer Service Representative
Telus
04.2025 - Current
Teacher's Aide
Ameena's Unique Experience
08.2021 - 04.2025
High School Diploma -
Grayson High School