Tyaisha Wilson
McHenry,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Bus Driver
First Student
Lincolnshire, IL
07.2023 - Current
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted pre-trip inspections of bus for safe operation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Maintained Illinois driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Triage Order Quality Specialist
Exact Sciences
Madison, WI
12.2022 - 04.2023
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Fixed identified issues to increase productivity and boost workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Laboratory Support Specialist
Exact Sciences
Madison, WI
11.2021 - 12.2022
- Participated in research projects by designing and executing experiments.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Analyzed results using analytical software and created reports.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Customer Care Associate
Exact Sciences
Madison, WI
01.2020 - 11.2021
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Maintained good call control to quickly uncover questions and keep call times low.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Tier 1 Advisor
Great Lakes Higher Education Corporation & Affiliates
Madison, WI
05.2019 - 01.2020
- Anticipated responses and prepared clear and articulate answers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Member Service Teller
Summit Credit Union
Beaver Dam, WI
03.2018 - 03.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
Education
GED -
Joliet Job Corp
Joliet 02.2011 - 07.2011
Skills
Technology-based navigation
Map expertise
Safety-conscious
Excellent Communication
Organization and Time Management
Planning and Coordination
Analytical and Critical Thinking
Cultural Awareness
DOT standards
Complaint resolution
Sales expertise
Technical Support
Multi-line phone talent
Medical terminology knowledge
Administrative support
Key holder experience
POS systems expert
Account management
Money handling abilities
CRM
Creative problem solving
Insurance decisions
Cash Handling
Financial planning
Banking
Relationship building and management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bus Driver
First Student
07.2023 - Current
Triage Order Quality Specialist
Exact Sciences
12.2022 - 04.2023
Laboratory Support Specialist
Exact Sciences
11.2021 - 12.2022
Customer Care Associate
Exact Sciences
01.2020 - 11.2021
Tier 1 Advisor
Great Lakes Higher Education Corporation & Affiliates
05.2019 - 01.2020
Member Service Teller
Summit Credit Union
03.2018 - 03.2019
GED -
Joliet Job Corp
02.2011 - 07.2011