Tyaisha Wilson
McHenry,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Bus Driver
First Student
Lincolnshire, IL
07.2023 - Current
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted pre-trip inspections of bus for safe operation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Maintained Illinois driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Triage Order Quality Specialist
Exact Sciences
Madison, WI
12.2022 - 04.2023
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Fixed identified issues to increase productivity and boost workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Laboratory Support Specialist
Exact Sciences
Madison, WI
11.2021 - 12.2022
- Participated in research projects by designing and executing experiments.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Analyzed results using analytical software and created reports.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Customer Care Associate
Exact Sciences
Madison, WI
01.2020 - 11.2021
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Maintained good call control to quickly uncover questions and keep call times low.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Tier 1 Advisor
Great Lakes Higher Education Corporation & Affiliates
Madison, WI
05.2019 - 01.2020
- Anticipated responses and prepared clear and articulate answers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Member Service Teller
Summit Credit Union
Beaver Dam, WI
03.2018 - 03.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
Education
GED -
Joliet Job Corp
Joliet 02.2011 - 07.2011
Skills
Technology-based navigation
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bus Driver
First Student
07.2023 - Current
Triage Order Quality Specialist
Exact Sciences
12.2022 - 04.2023
Laboratory Support Specialist
Exact Sciences
11.2021 - 12.2022
Customer Care Associate
Exact Sciences
01.2020 - 11.2021
Tier 1 Advisor
Great Lakes Higher Education Corporation & Affiliates
05.2019 - 01.2020
Member Service Teller
Summit Credit Union
03.2018 - 03.2019
GED -
Joliet Job Corp
02.2011 - 07.2011
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