TYAISHA WILSON
Chandler,USA
Summary
Highly motivated and dedicated professional adept at delivering exceptional customer service. Demonstrated ability to efficiently address customer concerns, ensuring prompt resolution and maintaining utmost customer satisfaction. Proficient in utilizing various communication platforms such as phone, email, and web chat. Possessing strong interpersonal skills, capable of effectively leading and inspiring teams to achieve desired outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
USAA
03.2024 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
Triage Order Quality Specialist
Exact Sciences Laboratories
01.2023 - 02.2024
- Consistently met deadlines while ensuring high-quality outputs.
- Effectively troubleshooted technical challenges.
- Coordinated efforts with peers for successful task execution.
- Adapted effortlessly to shifting priorities while multitasking.
Laboratory Support Specialist
Exact Sciences Laboratories
10.2021 - 01.2023
- Revised standard operating procedures for quality control.
- Analyzed methodologies to determine opportunities for betterment.
- Processed raw data for better comprehension.
- Tested raw materials, processes or finished products to determine quality or quantity of materials
- Tracked daily tasks using data entry and database software.
Customer Care Associate
Exact Sciences Laboratories
01.2020 - 10.2021
- Ensured high-quality care for all patients.
- Accurately entered patient data.
- Exhibited reliability throughout all actions.
- Addressed problems independently.
- Collaborated with colleagues to develop creative solutions.
- Maintained regulatory standards.
- Addressed and documented significant technical problems.
- Shared knowledge on products and managed customer inquiries.
Tier 1 Advisor
NELNET STUDENT LOANS
05.2019 - 01.2020
- Educated individuals and groups on available financial aid.
- Negotiated repayment plans for delinquent accounts.
- Detailed terms for different financial services offered to clients.
- Ensured effective resolution of customer issues.
- Formulated structured payment plans.
- Provided informed advice by matching available aid to applicant qualifications.
- Updated and recategorized accounts based on status changes.
- Ensured correctness of billing transactions.
Member Service Teller
Summit Credit Union
06.2017 - 05.2019
- Informed clients about loan risks and benefits.
- Handled customer banking inquiries.
- Helped customers identify appropriate financial options.
- Supported management during bank opening and closing routines.
- Generated end-of-day currency and transaction reports.
- Upholded privacy standards to protect sensitive information.
- Enhanced customer experience through attentive and polite greetings.
- Ensured high-level client satisfaction with timely responses.
- Balanced cash drawer, ensuring accuracy and accountability for funds.
- Identified and recorded unusual transactions for further review.
- Recorded sales and issued digital receipts.
Education
Certificate - Business Management
ECornell
Ithaca, NY12.2024
GED -
Job corp
Joliet, IL06.2012
Skills
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
- Damage assessment
- Multi-line phone system
- Fraud detection
- Claims investigations
- Customer service expertise
- Documentation management
- Natural disaster experience
- Insurance policy knowledge
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Decision-making skills
- Claims Processing
- Computer Proficiency
- Self motivation
- Conflict Resolution
- Time management abilities
- Adaptability
- Communication Skills
- Detail orientation
Certification
Business Management Certification
Timeline
Auto Claims Adjuster
USAA
03.2024 - Current
Triage Order Quality Specialist
Exact Sciences Laboratories
01.2023 - 02.2024
Laboratory Support Specialist
Exact Sciences Laboratories
10.2021 - 01.2023
Customer Care Associate
Exact Sciences Laboratories
01.2020 - 10.2021
Tier 1 Advisor
NELNET STUDENT LOANS
05.2019 - 01.2020
Member Service Teller
Summit Credit Union
06.2017 - 05.2019
GED -
Job corp
Certificate - Business Management
ECornell
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