Tyajah Cooper

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
• Documented problems and corrective actions to maintain records.
• Handled customer issues with confidence, using Skill to provide effective resolution.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

• Supervised and managed shop operations and tasks.
• Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
• Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
• Examined damaged vehicles to determine degree of structural and mechanical damage.

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• Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
• Resolved customer disputes to maintain positive relationships and increase customer base.
• Implemented rental asset processes and cleanliness standards.
• Executed sales and marketing initiatives to increase revenue for company.
• Managed multiple tasks in high-volume environment.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Addressed guest complaints and resolved issues to promote satisfaction.

• Keeping a positive upbeat attitude always,Putting out merchandise, Assisting Guest with Caesars Rewards Cards and points, Maintaining a clean organized work environment .Customer service.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
• Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
• Recognized for contribution in exceeding sales budgets and metrics for the measurement of customer satisfaction.

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• Answered customer questions regarding store merchandise, department information and pricing.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Transported merchandise to sales floor and restocked shelves, racks and bins in attractive and organized manner.
• Answered customer questions regarding merchandise and pricing.
• Mentored new sales associates to contribute to the store’s positive culture.
• Contacted other store locations to determine merchandise availability.
• Maintained neat and clean work areas for professional appeal.
• Updated signage and price tags to reflect current sales.
• Monitored and analyzed sales records and consumer purchasing trends.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.

• Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Engaged customers warmly and provided immediate and dedicated assistance.
• Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Maintained well-stocked cashier lanes and store shelves to promote strong sales.
• Maintained organized and clean customer areas by completing daily recovery checklists.
• Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.

• Maintained organized, presentable merchandise to drive continuous sales.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Trained and served as a peer coach for new sales associates.
• Skillfully prepared merchandise for distribution and placement across sales floor.
• Directed individuals to merchandise locations.
• Reported incidents to management.
• Helped customers with questions, problems and complaints in person and via telephone.
• Accepted and processed returns.
• Demonstrated use and care of merchandise.
• Answered questions regarding store policies and merchandise.

• Memorizing orders
• Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
• Trained and served as a peer coach for new sales associates.
• Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
• Answered questions regarding store policies and merchandise.
• Prioritized and accomplished wide range of tasks each shift.
• Reported incidents to management.
• Worked collaboratively in team environment.
• Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
• Stocked shelves and supplies and organized displays.