TYALEKA JOHNSON
Kannapolis,NC
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CVS
San Francisco, CA
02.2010 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determining root cause of problems to resolve product or service complaints
Education
High School Diploma -
South Rowan High School
China Grove, NC06.1976
Skills
- Responding to Difficult Customers
- Understanding Customer Needs
- Call Documentation
- Efficient and Detail-Oriented
- Complaint resolution
- Sales expertise
- Recordkeeping strengths
- Report preparation
Timeline
Customer Service Representative
CVS
02.2010 - 10.2019
High School Diploma -
South Rowan High School
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