Tyan Schor
Fort Walton Beach,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Bartender
Anglers Beachside Bar and Grill
02.2024 - Current
- Single handedly served high customer volumes during special events, weddings, firework nights, and Summer days.
- Managed cash handling duties, ensuring accurate accounting at the beginning and end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Implemented new storage and oragniziation tactics.
- Received an astronomical level of positive Google and Yelp reviews by encouraging guests-thus creating higher foot traffic from the tourists.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Helped management plan and serve bar menu exceeding customer expectations.
Bar Manager
Jimmy's Jukebox
06.2021 - 06.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Enhanced supplier relationships, ensuring timely delivery of high-quality products.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Organized charity events, boosting community engagement and bar visibility.
- Managed staff schedules and maintained adequate coverage for all shifts.
Serving Manager & Bartender
Kc's Sandbar
08.2017 - 03.2021
- Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
- Collaborated with kitchen staff to improve food quality and presentation, elevating overall guest experience.
- Oversaw catering events from planning stages through execution while ensuring top-quality service according to client specifications.
- Monitored daily cash handling procedures to ensure accuracy in transaction processing and minimize losses due to errors or theft.
- Assisted in hiring process by interviewing potential candidates, reviewing resumes, and making informed hiring decisions based on qualifications.
- Optimized table turnover rates by carefully managing reservation system and strategically assigning seating arrangements during peak hours.
- Enhanced teamwork among servers, bartenders, hosts/hostesses by implementing cross-training initiatives for a more cohesive unit.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Increased sales revenue by consistently upselling menu items and promoting seasonal specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Created attractive bar displays by strategically arranging bottles and glasses.
Operational Manager
Holiday Inn Express Hotel
01.2020 - 08.2020
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Associate of General Studies; Psychology - Forensic Psychology
Sandhills Community College
Pinehurst, NC12.2013
Skills
Strong multitasking
Suggestive Selling
Aloha POS
Clear and effective communication
Patience and Tolerance
Organizational ability
Customer service expertise
Engaging personality
Complex Problem-Solving
Handling Difficult Customers
Cash Register Operation
Memory retention
Timeline
Bartender
Anglers Beachside Bar and Grill
02.2024 - Current
Bar Manager
Jimmy's Jukebox
06.2021 - 06.2024
Operational Manager
Holiday Inn Express Hotel
01.2020 - 08.2020
Serving Manager & Bartender
Kc's Sandbar
08.2017 - 03.2021
Associate of General Studies; Psychology - Forensic Psychology
Sandhills Community College
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