Tyana Geiger
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sykes Call Center
01.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Cashier
McDonald's
01.2015 - 12.2018
- Correctly calculated charges, issued bills and collected payments.
- Appropriately suggested additional items to customers, to increase restaurant sales.
- Consistently adhered to quality expectations and standards.
- Gave exceptional, friendly and fast customer service.
- Made customers feel welcome and satisfied to ensure their return.
- Skills used appropriately suggested additional items to customers to increase restaurant sales.
- Constantly kept the restaurant clean and stocked up on all supplies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Airport High School
West Columbia, SC06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Microsoft Excel
- Payment Processing
- Call Management
- Product Knowledge
- Appointment Scheduling
- Microsoft PowerPoint
Timeline
Customer Service Representative
Sykes Call Center
01.2019 - Current
Customer Service Cashier
McDonald's
01.2015 - 12.2018
High School Diploma -
Airport High School
Similar Profiles
Shannon MillerShannon Miller
ROGERS Wireless and Billing Customer Care Agent at Sykes Call CenterROGERS Wireless and Billing Customer Care Agent at Sykes Call Center
Cindy RamosCindy Ramos
Customer Service Representative at Sykes Call CenterCustomer Service Representative at Sykes Call Center
Akyrah OliverAkyrah Oliver
Customer Service Representative at Sykes Call CenterCustomer Service Representative at Sykes Call Center
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T