TYANA HODGE
HILLSIDE
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
PSEG
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Synergy Homes
05.2021 - 09.2021
- Implemented individualized care plans to meet the specific needs of clients.
- Delivered personal care services, promoting dignity and respect for individuals.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
Delivery Driver
Dominos
08.2020 - 01.2021
- Delivered packages on time by planning optimal delivery routes.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Used handheld devices to track and confirm delivery status.
Pick and Stage
Amazon
12.2019 - 08.2020
- Completed more than 20 orders each day with efficient picking and packing of shipments
- Protected materials for transport by correctly packaging products boxes and crates
- Kept records accurate and current by documenting all movements in the company system
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
Restaurant Hostess
International House of Pancakes
12.2018 - 08.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Education
Bachelor of Science - Computer Science Information Systems
Kean University
Union, NJ09-2026
High School Diploma -
Academy for Urban Leadership Charter School
Perth Amboy, NJ06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
PSEG
06.2023 - Current
Caregiver
Synergy Homes
05.2021 - 09.2021
Delivery Driver
Dominos
08.2020 - 01.2021
Pick and Stage
Amazon
12.2019 - 08.2020
Restaurant Hostess
International House of Pancakes
12.2018 - 08.2019
High School Diploma -
Academy for Urban Leadership Charter School
Bachelor of Science - Computer Science Information Systems
Kean University
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