Tyana Lovett-Graves
Pikesville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Security Officer
Allied Universal Security Services
Baltimore , MD
06.2022 - 09.2022
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Shift Supervisor Trainee
Rite-Aid Pharmacy
Baltimore, MD
03.2022 - 05.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Streamlined operations to improve process efficiency.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
Housekeeping Attendant
Johns Hopkins Hospital
Baltimore, MD
09.2021 - 02.2022
- Kept building entryway glass clean and polished for professional presentation.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Daycare Teacher's Assistant
Bee Happy Child Care
Baltimore, MD
12.2020 - 06.2021
- Consistently enforced disciplinary limits for structured environment conducive to learning.
- Established safe play environment for children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Read and told stories to promote and support overall language development.
- Offered parents daily reports outlining activities, behavior and accomplishments.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Fulfillment Associate
Remedi Seniorcare
Baltimore, MD
07.2020 - 09.2020
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Unloaded incoming trucks and properly staged inventory for processing.
- Followed procedures at all times for personal and team safety.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked shelves to match planogram images and instructions.
Private Duty Certified Nursing Assistant
A Nurturing Hand Assistant Living
Baltimore, MD
05.2018 - 08.2019
- Facilitated personal hygiene management, feeding and ambulation.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Improved operations through consistent hard work and dedication.
Education
Milford Mill Academy
Baltimore, MD 04.2013 - 06.2017
Skills
Theft prevention training
Conflict resolution techniques
Relationship building and management
Stationary surveillance
File and records management
Security Guard License
Superior customer service
Risk analysis training
Timeline
Security Officer
Allied Universal Security Services
06.2022 - 09.2022
Shift Supervisor Trainee
Rite-Aid Pharmacy
03.2022 - 05.2022
Housekeeping Attendant
Johns Hopkins Hospital
09.2021 - 02.2022
Daycare Teacher's Assistant
Bee Happy Child Care
12.2020 - 06.2021
Fulfillment Associate
Remedi Seniorcare
07.2020 - 09.2020
Private Duty Certified Nursing Assistant
A Nurturing Hand Assistant Living
05.2018 - 08.2019
Milford Mill Academy
04.2013 - 06.2017