Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tyana Ramirez

Pocatello,ID

Summary

Adept at fostering positive relationships and achieving goals, I excelled in customer service and sales expertise during my tenure at Allstate. My background showcases a blend of strong communication and problem-solving skills, leading to top performer status. I am a passionate professional pursuing a career in real estate. Skilled in building relationships, understanding client needs, and providing exceptional service.





Overview

6
6
years of professional experience
1
1
Certification

Work History

Full Time Mom

Stay At Home Mom
04.2024 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Volunteer at sons school weekly.
  • Participant of PTA.
  • Participant of Art Guardians at Indian Hills Elementary.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales Representative

AllState
06.2019 - 04.2024
  • Built relationships with customers and community to promote long term business growth.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status through dedication to meeting goals and exceeding expectations.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Family Babysitter

Stay At Home Mom
12.2018 - 06.2019
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Enhanced children''s well-being by providing a safe and nurturing environment.
  • Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
  • Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.

Bank Teller

Rails West Federal Credit Union
07.2018 - 12.2018
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Idaho State University
Pocatello, ID
05-2013

Skills

  • Friendly, positive attitude

  • Teamwork and collaboration

  • Sales expertise

  • Customer service

  • Problem-solving

  • Attention to detail

  • Multitasking Abilities

  • Excellent communication

  • Critical thinking

  • Active listening

  • Organization and time management

  • Decision-making

  • Interpersonal communication skills

  • Team leadership

  • Bilingual/ Bilingual writing

Accomplishments

  • Achieved Top Performer by completing Milewise with accuracy and efficiency.
  • License to sell insurance in any state throughout the United States.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of eight staff members.

Certification

  • Auto/Home Insurance Certificate.

Languages

Spanish
Professional Working

Timeline

Full Time Mom

Stay At Home Mom
04.2024 - Current

Sales Representative

AllState
06.2019 - 04.2024

Family Babysitter

Stay At Home Mom
12.2018 - 06.2019

Bank Teller

Rails West Federal Credit Union
07.2018 - 12.2018

High School Diploma -

Idaho State University

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Tyana Ramirez