Tyana Ross
Danbury,CT
Summary
Driven Assistant Manager with a proven track record at Ability Beyond, enhancing operational efficiency and client satisfaction. Excelled in leadership and computer literacy, fostering team collaboration and implementing strategic business improvements. Achieved significant reduction in cash discrepancies, demonstrating strong critical thinking and interpersonal communication skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Ability Beyond
12.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the clients experience.
- Offered hands-on assistance to clients, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Member
Arbys
04.2018 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT12.2023
Skills
Communication
Time management
Leadership
Critical Thinking
Interpersonal Communication
Computer literacy
Collaboration
Customer service
Creative thinking
Timeline
Assistant Manager
Ability Beyond
12.2021 - Current
Team Member
Arbys
04.2018 - 12.2021
Bachelor of Arts - Psychology
University of Connecticut
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