Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tyankhes Black

Saint Louis,MO

Summary

Adept at conflict resolution and critical thinking, I enhanced customer loyalty and brand awareness at Convergys through exceptional customer service and problem-solving abilities. Spearheaded promotional campaigns and demonstrated products at Crossmark Sales and Marketing, significantly expanding target demographic engagement. Skilled in data entry and active listening, I consistently exceed performance benchmarks. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Convergys
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests for products, services, and company information.

Janitorial Cleaner

4m Building Solution
08.2021 - Current
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced overall appearance of the building with thorough dusting and polishing of surfaces.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
  • Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.

Demo Event Specialist Teamlead

Crossmark Sales and Marketing
07.2012 - 05.2021
  • Expanded brand awareness among target demographics through consistent participation in relevant community events.
  • Ensured compliance with all company policies as well as local, state, and federal regulations during each event.
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Maintained clean, organized and professional work environment.
  • Increased product awareness by conducting engaging and informative demonstrations to potential customers.

Education

Associate of Applied Science - Culinary Arts

St. Louis Community Collage Forest Park
St Louis, MO
05-2015

GED -

County Education
Saint Louis
01-1998

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Conflict Resolution

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • SAP Certified Application Associate – SAP Service Cloud 1911 – SAP SE.
  • Microsoft Office Specialist (MOS) - Microsoft.
  • Help Desk Analyst, Tier 1 Support Specialist - HDI.

Timeline

Janitorial Cleaner

4m Building Solution
08.2021 - Current

Demo Event Specialist Teamlead

Crossmark Sales and Marketing
07.2012 - 05.2021

Customer Service Representative

Convergys

Associate of Applied Science - Culinary Arts

St. Louis Community Collage Forest Park

GED -

County Education

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Tyankhes Black