TYANN SEGERO
Glen Burnie,MD
Summary
Medical receptionist with eleven years of experience who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
The Institute Of Liver And Digestive Disease
11.2019 - Current
- Provide excellent customer service.
- Managed distribution of incoming faxes, ensuring timely and accurate delivery to appropriate personnel, supporting office workflow and communication.
- Maintain patient safety via positive patient identification.
- Completed registration cordially for all new and existing patients.
- Confirmed patient information, collected copays and verified insurance.
- Directed patient flow during practice hours, minimizing patient wait time.
- Answer and assist all incoming calls to Outpatient Surgery Department.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Efficiently performed insurance verification.
- Provided patients and families with emotional support.
- Answer and assist all incoming call center questions.
- Initiated and maintained daily ritual of composing and displaying motivational quotes on the staff board, fostering a positive work environment and encouraging team spirit.
- Serves as an ambassador for my unit, representing the team’s interests in cross-departmental meetings and leading initiatives to drive unit cohesion and performance.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the practice.
Nursing Support Technician II
The Bunting Endoscopy
11.2013 - 11.2019
- Provide excellent customer service.
- Completed registration quickly and cordially for all new and existing patients.
- Confirmed patient information, collected copays and verified insurance.
- Directed patient flow during practice hours, minimizing patient wait time.
- Assisting all center staff with a variety of clerical duties.
- Answer and assist all incoming calls.
- Recorded and filed patient data and medical records.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Efficiently performed insurance verification.
- Wrote clear and detailed clinical phone messages for physicians.
- Educated patients on proper self-care techniques, empowering them to take an active role in their own health management upon discharge.
- Demonstrated a strong commitment to patient confidentiality by adhering to HIPAA regulations in all interactions and documentation processes.
- Assisted with trainings and onboarding of new nursing support technicians, sharing best practices and providing guidance as needed.
- Maintained a clean and organized environment, promoting infection control measures and enhancing patient safety.
- Provided exceptional care for patients during end-of-life stages, offering emotional support and comfort measures to ensure dignity and respect were maintained at all times.
- Ensured continuity of care for each patient by effectively collaborating with incoming shift technicians during hand-off procedures.
- Maintained current knowledge of latest industry trends, research, and best practices in nursing support through regular attendance at ongoing education opportunities and professional development sessions.
- Monitored vital signs and reported any abnormalities or concerns to nursing staff, contributing to early intervention and prevention of complications.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Provided emotional support to patients and their families.
- Maintained patient stability by checking vital signs and weight.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Collaborated in the creation of a staff birthday club, motivational quotes.
- Served as an ambassador for my unit, representing the team’s interests in cross-departmental meetings and leading initiatives to drive unit cohesion and performance.
Education
Certified Nursing Assistant
Maryland Board of Nursing
Baltimore, United StatesHigh School Diploma -
CCBC of Catonsville
Catonsville, United States08.2020
Certified Life Coach
Transformation of Academy
Online08.2020
Skills
- Microsoft Office proficiency
- Self-directed
- Time management
- Professional
- Dedicated team player
- Strong interpersonal skills
- Maintains strict confidentiality
- Strong work ethic
- Patient-focused care
- Flexible Schedule
- Relationship Building
- Phone and Email Etiquette
- Problem-Solving
- Team Leadership
- Multitasking and Organization
- Patient greeting
- Patient Registration
- Cross-cultural sensitivity
- Payment Collection
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Medical insurance
- Scheduling appointments
- HIPAA Compliance
- Patient confidentiality
- Customer Service
Timeline
Patient Service Representative
The Institute Of Liver And Digestive Disease
11.2019 - Current
Nursing Support Technician II
The Bunting Endoscopy
11.2013 - 11.2019
Certified Nursing Assistant
Maryland Board of Nursing
High School Diploma -
CCBC of Catonsville
Certified Life Coach
Transformation of Academy
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