Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tyann Watson

Box Elder,MT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Staff Accountant

Atoske Holding Company
Box Elder, MT
08.2023 - Current
  • Processed incoming invoices in a timely manner according to company policy.
  • Reviewed and verified invoices for accuracy prior to payment.
  • Monitored cash flow on a daily basis and ensured sufficient funds were available for payments due.
  • Reconciled vendor accounts and resolved discrepancies.
  • Prepared weekly check runs for approval and signature.
  • Maintained all files, records, correspondence, and other documents related to Accounts Payable activities.

Special Handling Supervisor

Plain Green LLC
Box Elder, MT
02.2020 - 08.2023
  • Monitored calls for quality assurance purposes.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Conducted performance reviews of call center staff and documented results.
  • Maintained strong call control and quickly worked through scripts to address problems.

Call Center Agent

Plain Green LLC
Box Elder, MT
08.2016 - 02.2020
  • Assisted customers with inquiries, issues and complaints via telephone and email.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized problem solving techniques when dealing with difficult or irate customers.

Casino Shift Manager

Northern Winz Casino
Box Elder, MT
05.2015 - 08.2016
  • Developed daily shift reports detailing cashier transactions and game activity.
  • Supervised and scheduled staff, ensuring adequate coverage of gaming floor.
  • Established relationships with key personnel from various departments throughout the casino.
  • Monitored compliance with casino policies and procedures to ensure proper security measures were taken.
  • Assisted customers with any questions or concerns they had about the games being played at the casino.
  • Investigated customer complaints regarding game play and resolved issues in a timely manner.
  • Inspected gaming equipment for defects or malfunctions to ensure proper operation.

Education

Associate of Science - General Business

Stone Child College
Box Elder, MT
05-2023

Certificate - Accounting

Stone Child College
Box Elder, MT
05-2023

Skills

  • Account Reconciliation
  • Invoice Coding
  • Payment Processing
  • Invoice Processing
  • Microsoft Office
  • Critical Thinking and Analysis

References

References available upon request.

Timeline

Staff Accountant

Atoske Holding Company
08.2023 - Current

Special Handling Supervisor

Plain Green LLC
02.2020 - 08.2023

Call Center Agent

Plain Green LLC
08.2016 - 02.2020

Casino Shift Manager

Northern Winz Casino
05.2015 - 08.2016

Associate of Science - General Business

Stone Child College

Certificate - Accounting

Stone Child College

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Tyann Watson