TyAnna Canales
Oakville,WA
Summary
Dedicated and dependable candidate with a 9-year progressive career in Tribal entities. Successful at managing multiple priorities with a positive attitude Forward-thinking and proactive with achievements for the community. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Tenant Services Coordinator
Chehalis Tribal Housing Authority
03.2021 - Current
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Processed rent collection invoices, billing and other charges in accordance with tenant lease agreements.
- Acted as professional liaison between tenants and personnel in management office.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Promoted positive company and tenant relationships through proactive attention to concerns.
- Completed annual rent calculations using housing database software.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Worked directly with families in our community, building positive rapport and relationships to enhance the overall needs and future success in each individual household.
Casino Host
Lucky Eagle Casino & Hotel
08.2015 - 03.2021
- Increased player strength, agility and game skills through successful practices.
- Developed game plans and adjusted to meet various game situations.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Established clear benchmarks for performance and monitored individual and team progress.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Collaborated with over 5 departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings 90%.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps
Group Sales Coordinator
Lucky Eagle Casino & Hotel
03.2015 - 07.2015
- Resolved all vendor and account problems efficiently while exceeding sales quotas by 85%.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained up-to-date knowledge of onsite venues and food services and performed competitor analysis.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 80%.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Casino Host
Lucky Eagle Casino & Hotel
10.2014 - 03.2015
- Structured time to visit with supervisors in slots, table games and food and beverage areas to mitigate problems or issues involving VIP players.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Served needs of more than 50+ customers in busy [entertainment environment.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Collaborated with over 5 departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings 90%.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
Players Club Representative
Lucky Eagle & Hotel
06.2014 - 10.2014
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Handled new, loyal , and upset customers in fast-paced entertainment setting in coordination with solid team of 8 customer service associates.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Effectively communicated with customers about account changes, new Gaming, and food products or services and potential membership and property upgrades.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
Associate of Applied Science - Business Administration And Management
Centralia College
Centralia, WA09.2024
GED -
Centralia College
Centralia, WA05.2010
Skills
- Proposal Evaluation
- Issue Response and Remediation
- Verbal and Written Communication
- Professional Relationships
- Community Relationship Cultivation
- Tenant Relationship Cultivation
- Coordinate Documents
- Rental Pricing Strategies
- Common Area Maintenance
- Invoice Processing
- Tenant Eligibility Determination
Timeline
Tenant Services Coordinator
Chehalis Tribal Housing Authority
03.2021 - Current
Casino Host
Lucky Eagle Casino & Hotel
08.2015 - 03.2021
Group Sales Coordinator
Lucky Eagle Casino & Hotel
03.2015 - 07.2015
Casino Host
Lucky Eagle Casino & Hotel
10.2014 - 03.2015
Players Club Representative
Lucky Eagle & Hotel
06.2014 - 10.2014
Associate of Applied Science - Business Administration And Management
Centralia College
GED -
Centralia College
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