Tyanna Davis
Silver Spring,MD
Summary
Spirited clerk with 6 years of experience. Drives customers to new levels of satisfaction through excellent care and oral and visual presentation of fresh grocery inventory. Passionate about serving great food to great customers.
Overview
15
15
years of professional experience
Work History
Grocery Associate
Weis Markets
05.2018 - Current
- Assisted customers based on currently available product, promotional and policy information.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Helped customers complete purchases, including processing payments and bagging items.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Removed outdated and overripe items from stock to eliminate health risks.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
- Assessed floor displays to determine which merchandise required restocking.
- Maintained tidy, clean and trash-free work areas.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Monitored available products and suggested items to reorder.marketing techniques to drive sales and deliveries.
- Provided friendly and knowledgeable service to all guests.
- Secured products when transporting to different areas of store to prevent merchandise damage.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Supported store sustainability initiatives by properly sorting and disposing of materials for recycling or waste, reducing the store''s environmental impact.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
- Collaborated with fellow associates to complete tasks efficiently and maintain a smoothly functioning store environment.
- Managed inventory accurately by conducting regular counts and updating records accordingly.
- Checked for outdated and overripe grocery items and removed from inventory.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Contributed to store safety by quickly addressing spills or hazards, minimizing the risk of accidents.
- Facilitated smooth operations during peak hours by assisting in bagging customer purchases, expediting the checkout process.
- Supported loss prevention efforts by monitoring suspicious activity and reporting incidents to management as needed.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Prepared and displayed produce items attractively, encouraging healthy food choices among shoppers.
- Elevated overall shopping experience through attention to detail when stocking shelves with easy-to-read labels facing forward.
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Maintained cleanliness and organization of aisles, promoting a pleasant shopping experience for customers.
- Participated in regular meetings with store management to discuss progress toward goals and identify areas for improvement within the grocery department operations.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Streamlined product rotation process to minimize waste while ensuring the availability of fresh goods for purchase.
- Provided excellent customer service at the deli counter, fulfilling orders promptly and accurately.
- Completed special projects as assigned by management, demonstrating flexibility and adaptability within the role of Grocery Associate.
- Coordinated with department managers on promotional displays, effectively showcasing sale items to boost revenue.
- Operated cash register proficiently, processing transactions quickly while maintaining accuracy to avoid discrepancies in financial records.
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost.
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
- Offered product samples to help customers discover new items or products, informing customers of grocery specials and recommending grocery items.
- Monitored thermometers for proper temperatures in cases and coolers, adjusting equipment as necessary and maintaining temperature logs to show safe storage practices.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Prepared orders for customers without delay to deliver excellent service.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Operated cash register to accurately process and record customer payments.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Completed special projects as assigned by management, demonstrating flexibility and adaptability within the role of Grocery Associate
- Managed inventory accurately by conducting regular counts and updating records accordingly
- Elevated overall shopping experience through attention to detail when stocking shelves with easy-to-read labels facing forward.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise
Cashier Assistant
Home Depot
07.2015 - 05.2018
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Assisted customers with account updates, new service additions and promotional offers.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Contributed to store success by actively participating in promotional events and cross-departmental support when needed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Worked closely with front-end staff to assist customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Pizza Maker
Pizza Hut
06.2009 - 07.2015
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Demonstrated expertise in various pizza-making techniques, including hand-stretching dough and using a wood-fired oven for authentic taste.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Managed inventory effectively, reducing food waste and controlling costs for the business.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Contributed to menu development by suggesting new pizza combinations based on customer feedback and market trends.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
- Participated in regular staff meetings to provide input on ways to improve overall operations and customer experiences.
- Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
- Fostered positive relationships with suppliers to ensure timely delivery of fresh ingredients necessary for daily production demands.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
- Increased efficiency by mastering point-of-sale systems used for order inputting and tracking throughout the kitchen process.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Monitored and maintained clean working areas and cooking surfaces.
- Coached new workers on store policies, pizza making, and dough preparation.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Suggested actionable improvements to streamline training procedures.
- Reduced customer waiting by batch cooking popular items during rush times.
- Monitored food temperatures to meet quality and safety standards.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Operated grills, fryers and ovens to cook food items.
- Received and stored food supplies, raw materials and other ingredients.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Cleaned and sanitized work areas, utensils and equipment.
- Identified inefficiencies leading to improved productivity.
- Followed company recipes and production standards to satisfy customers.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Trained and assisted new kitchen staff members.
- Communicated with management on food inventory stock to request order placement.
Education
High School Diploma -
Duval High School
Lanham, MD06.2009
Skills
- Product labeling abilities
- Pallet jack usage
- Stock rotation requirements
- Merchandise unloading
- Able to lift 55 lbs
- Loss prevention
- Physical stamina
- Merchandise stocking
- Product displays
- Safety methods
- Heavy Lifting
- Sales Support
- Workplace Safety
- Cleaning and sanitizing
- Cleanliness standards
- Equipment Operation
- Product restocking
- Customer Service
- Clear Communication
- Customer Assistance
- Flexible Schedule
- Supply Restocking
- Positive Attitude
- Friendly and Personable
- Quality Control
- Shipping and receiving
- Problem-Solving
- Quick Learner
- Customer service
- Problem resolution
- Stock management
- Product Rotation
- Store layout understanding
- Stock Rotation
Timeline
Grocery Associate
Weis Markets
05.2018 - Current
Cashier Assistant
Home Depot
07.2015 - 05.2018
Pizza Maker
Pizza Hut
06.2009 - 07.2015
High School Diploma -
Duval High School
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