Tyanna Hall
Byhalia,MS
Summary
Experienced customer service professional with over 10 years of expertise in resolving customer inquiries, concerns, and issues efficiently, and with empathy. Proficient in managing multi-line phone systems, navigating fast-paced environments, and delivering tailored solutions. Committed to upholding high standards of service, and ensuring customer satisfaction. Open to both remote and on-site opportunities to leverage strong communication, organizational, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant/Front Office Coordinator
Gastroenterology Associates of North Mississippi
Oxford, MS
08.2022 - Current
- Interacted daily with patients, addressing concerns and coordinating appointments effectively.
- Maintained accurate records using EMR systems and proficient data entry skills.
- Managed multi-line phone system for efficient scheduling and responding to patient inquiries.
- Handled confidential information with professionalism and discretion.
- Supported front desk operations by greeting patients and managing office workflow.
Teacher Assistant/Childcare Provider
Various Educational Settings
, MS
04.2018 - 07.2022
- Fostered positive experiences through effective communication with parents, students, and faculty.
- Executed administrative tasks such as file management, data entry, and phone communications.
- Maintained calm and friendly demeanor while addressing high-energy classroom dynamics.
- Applied customer service principles to resolve conflicts and promote a supportive environment.
Education
Associate of Arts -
Northeast Mississippi Community College
Booneville, MS05-2019
High School Diploma -
Holly Springs High School
Holly Springs, MS05-2016
Skills
Customer service and communication
- Verbal and written communication
- Interpersonal skills
- Conflict resolution
- Active listening
- Record keeping
Administrative support
- Multi-line phone systems
- Data entry and management
- Front desk operations
- Microsoft Office and Google Docs proficiency
- Typing proficiency (70 WPM)
Dependability and punctuality
- Time management
- Team collaboration
- HIPAA compliance
- Attention to detail
- Workflow optimization
References
References available upon request.
Timeline
Certified Medical Assistant/Front Office Coordinator
Gastroenterology Associates of North Mississippi
08.2022 - Current
Teacher Assistant/Childcare Provider
Various Educational Settings
04.2018 - 07.2022
Associate of Arts -
Northeast Mississippi Community College
High School Diploma -
Holly Springs High School
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