Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyanna Holker

Summary

Business analysis-oriented leader possessing a unique combination of skills. I bring 22 years of combined experience working in financial, credit card and mortgage domain with a passion of mentoring. With competence in leadership/management, operational risk, legal and regulatory research and remediation, issue management, writing procedures, quality assurance, project planning and executing, risk/compliance assessment and mitigation, reporting analysis, upstream/downstream impacts across diverse business units.

Overview

23
23
years of professional experience

Work History

Operational Risk Consultant 4/Business Execution Consultant DCBMO

Wells Fargo
01.2018 - Current
  • Provide oversight, support, and credible challenge of high visibility complex issues in conjunction with front line issue owners
  • Provide end-to-end issue management support throughout the entire issue management lifecycle
  • Serve as the subject matter expert for the corporate Issue Management policy and procedures and associated handbooks and guidelines
  • Analyze, assess, and validate complex and multi-faceted controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring
  • Make decisions in complex and multifaceted situations requiring solid understanding of business functional areas/products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; influence and lead key business partners to meet deliverables and drive new initiatives
  • Strategically collaborate and consult with peers, colleagues, and mid to senior-level managers to identify current and emerging risks associated with business activities and operations, and provide guidance in interpreting, developing, and implementing risk-mitigating strategies
  • Act as liaison for the business with external parties to support timeliness, appropriate response strategy, and effectiveness of communications and materials
  • Lead projects and teams in a matrixed environment and serve as a peer mentor.

Research/Remediation Manager 3 SLS Defensive Litigation

Wells Fargo
01.2017 - 01.2018
  • Lead 14 direct reports, advise and assist with escalation matters for an additional 40 team members
  • Participating in the success of the SHAW to MSP conversion regarding litigated loans to mitigate the risk and ensure accuracy
  • Continually drive customer focus and expense management through reduction in turn times in processes and litigation case resolution
  • Developed Work In Flight and manage the WFHM/WFHE Service Transfers for Defensive Litigation while protecting Wells Fargo's interest
  • Implement a Quality Control process across Servicing Litigation Support and demonstrated progressive improvement in QA/QC scoring
  • Measure existing production goals and implement additional goals to increase responsiveness to case resolution requests from investors and peer groups
  • Created and established a transparency workflow process surrounding the sale if litigated loans while ensuring all credit policy and regulations requirements are met while building strong relationships.

Research/Remediation Analyst 4 SLS Defensive Litigation

Wells Fargo
01.2016 - 01.2017
  • Lead 13 direct reports, advise and assist with escalation matters for an additional 41 team members
  • Successfully led/contributed to a multitude of SLS projects including LDET, Research, Intake, Inquiry, Resolution, RECOR, HEQ Research, Small Claims, Litigation partnership/Support Changes, Research Case review and many more
  • Analyze and Update business process, procedures to ensure all credit policy and regulations are met while building strong relationships
  • Audit assigned SLS functions and provides coaching to team members
  • Assign and manage SLS pipeline and communicate current state to all levels of leadership within SLS.

Research/Remediation Analyst 3 SLS Defensive Litigation

Wells Fargo
01.2014 - 01.2016
  • Identified/Analyzed risk or exposure associated with Defensive Litigation allegations outlined in complaints
  • Engage with Legal partners and business units for timely resolution or legal strategy of litigation cases
  • Collaborate with Legal partners and business units to ensure, timely resolution, legal strategy, settlement agreements are adhered to and to confirm Legal partners understand business limitations and are incompliance with applicable laws
  • Efficiently handled pipeline including Inquiry, Resolution and Research requests received by legal
  • Executed department/system projects including Decommission of client 512, client consolidation conversions, and procedure updates.

Research/Remediation Associate – Premiere Asset Services (PAS)

Wells Fargo
01.2012 - 01.2014
  • Obtained necessary documents to clear judgments, liens, open violations and court cases from Real Estate Owned (REO) titles prior to closing
  • Worked with attorneys, title companies, mortgage companies, and other parties for proof of title clearance
  • Reviewed title commitment to ensure all items including payoffs, taxes and HOA information was provided to accounts payable within state law limitations
  • Utilized problem/root cause analysis skills to make knowledgeable judgment call to assure the decision was right for the business and buyer
  • Identified default processing issues, determine root cause and recommend solutions.

Transaction Services SR Supervisor

Citicards
01.2008 - 01.2009
  • Led, empowered, developed and monitored daily activity of 23 direct employees of newly developed Insertion team
  • Recruited, interviewed, hired, trained department managers and employees
  • Completed risk assessments to identify training needs developed solutions for assured compliance with quality, industry regulations and OCC compliance
  • Improved department processes reducing turn time significantly
  • Met production goals of 350 thousand inserts a day, Team average was 660K, and multiple times processed over a million.

Talented Accelerated Program/Project Manager

Citicards
01.2005 - 01.2008
  • Gained hands on experience of every function in the payment department from processing to MIS, Internal/External Auditing and HR
  • Identified processing gaps within departments and site wide that was resolved through initiating communication with bi-weekly meetings and requiring additional training to ensure proper processes were in place to meet quality standards
  • Prepared reports as a form of communicating compiled quality and outcome data to all levels of management
  • Supported on site audits conducted by external auditors by supplying data requested, researching and answering questions.

Lead Check Investigator

Citicards
01.2001 - 01.2005
  • Lead team of 20 Investigators
  • Improved write-off risk significantly by identifying training issues and procedural gaps
  • Wrote and maintained procedures for department according to quality standards
  • Worked with directors, management, lawyers, legal department, financial institutions, Federal Reserve and customers to resolve complex cases
  • Documented, collected and compiled quality data for team, then evaluated audit findings and implemented appropriate corrective actions.

Education

Business/People And Project Management

William Penn University
West Des Moines, IA

Skills

  • Project management, scope, definition and analysis
  • Business process improvement
  • Legal research and risk analysis
  • Advanced Microsoft Office
  • Results driven
  • Business analysis with complex problem solving and high attention to detail
  • Procedure development
  • Strong organizational, prioritization, and Multi-tasking skills
  • Written/Verbal communication with all levels
  • Compliance/Risk assessment, monitoring and mitigation
  • Research/Investigation experience

Accomplishments

  • Developed and led migration and enhancement project of Microsoft SharePoint site to maintain department procedures. Project plan was adopted company wide and resolved OCC Auditing issues.
  • Eliminated an average of $45K in negative monthly write-off to $0 negative write-offs for 13 continual months, saving the company $585k.
  • Effectively managed a $19 million accounting error project and reduced the risk to $45 thousand in three months.
  • Project manager for $6.9 million Speedpay error involving 3,000 customers. Worked with legal department to ensure letters were accurate and worthy. Trained other business units, to assist with correcting issue.
  • Collaborated with MIS department to develop Microsoft access database to improve efficiency of department and responsiveness to customers.
  • Project manager for newly integrated ACH processing, tested and assured all processes and procedures were in place. Trained all employees on newly adopted process.

Timeline

Operational Risk Consultant 4/Business Execution Consultant DCBMO

Wells Fargo
01.2018 - Current

Research/Remediation Manager 3 SLS Defensive Litigation

Wells Fargo
01.2017 - 01.2018

Research/Remediation Analyst 4 SLS Defensive Litigation

Wells Fargo
01.2016 - 01.2017

Research/Remediation Analyst 3 SLS Defensive Litigation

Wells Fargo
01.2014 - 01.2016

Research/Remediation Associate – Premiere Asset Services (PAS)

Wells Fargo
01.2012 - 01.2014

Transaction Services SR Supervisor

Citicards
01.2008 - 01.2009

Talented Accelerated Program/Project Manager

Citicards
01.2005 - 01.2008

Lead Check Investigator

Citicards
01.2001 - 01.2005

Business/People And Project Management

William Penn University
Tyanna Holker