Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyanna D. Ogungbure

Houston,Texas

Summary

Dedicated, self-motivated, dependable professional with diverse training and experience in Customer Service Specialist and Teaching in the Early Childhood Education field. Hard working, flexible worker, with great oral and written communication skills in challenging customer driven work environment.

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Overview

14
14
years of professional experience

Work History

Security Officer

Allied Universal Security, Texas
05.2024 - Current
  • Maximize security while expediting the flow of commerce by observing and reporting any suspicious activity on site at the Port of Houston. Vet all visitors requesting access through security gates by checking for valid IDs and paperwork, utilize the Visitor Management System to check visitors in and out on the computer, log all escorts, crew members, and visitors on appropriate record sheets. Communicate via radio any suspicious or inappropriate activity and accidents to police dispatch, direct traffic, and conduct vehicle screenings when prompted.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.

Owner/Private Tutor

Genuine Tutoring
10.2021 - Current
  • Conduct one-on-one, private tutoring sessions with elementary and middle school students in their home. Create individualized reading and math lesson plans to scaffold student's reading and math skills, provide learning aids and materials for lessons to cater to client's learning style, assist with homework and school projects. Communicate with parents to stay updated on school progress and teacher feedback and keep record to track progress.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Met with parents to discuss student progress and address concerns.
  • Developed individualized lesson plans tailored to each student''s unique learning needs and goals.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Developed methods to motivate and engage students in learning.
  • Built strong rapport with students through active listening, empathy, and genuine interest in their success.
  • Collaborated with parents to discuss student progress, addressing any concerns or areas requiring additional support.
  • Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
  • Monitored student performance through regular assessments, identifying strengths and areas for improvement.

Application Processor

Health and Human Service Commission, Texas
03.2019 - 10.2021
  • Used TIERS computer system to effectively process client's applications for federal assistants while conducting in person and telephone interviews. Made cold calls to clients and third parties to gather needed information, solved on the spot issues clients had during interviews, informed clients of extra resources provided outside of the agency when needed. Used the third-party language line when language accommodations were needed.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Improved application processing times by streamlining workflows and implementing efficient data entry techniques.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Checked for accuracy by verifying data and records.
  • Utilized various software tools efficiently for document management, data analysis, and reporting purposes related to application processing activities.
  • Managed high volumes of incoming applications, prioritizing tasks effectively to meet deadlines consistently.

Early Child Care Teacher

Star of Hope, Houston, Texas
06.2017 - 11.2018
  • Thoughtfully planned, created, and executed lesson plans to effectively engage and enhance the individual curiosity and learning of each child while adhering to the philosophy of the center in the Toddler I classroom. Systematically managed and maintained the safety, effectiveness, cleanliness, learning, positive interactions for 11 children in the Toddler I classroom. Tended to the immediate and long-term needs of children and parents while maintaining respect, patience, and confidentiality, staying open minded, and solution focused. Accurately documented and kept record of check-in's, check-out's, meals, diaper changes, and nap times daily for each child; as well as parent-teacher conferences and any distributed items monthly via CaseWorthy computer system on classroom tablet or paper documentation. Used Excel spreadsheet to enter success stories of families then send spreadsheets to management. Created visual and written classroom documentation with Microsoft Word to display for parents.

Academic Tutor/Teacher Assistant

Foster Elementary HISD, Houston, Texas
10.2013 - 05.2017
  • Used the Alexandria computer system to circulate books to and from students and staff, keep record of library inventory, and track locations of books using the Dewey decimal system. Strategically planned and executed mini-reading lessons for grades kinder-5th that were engaging and aided to the reading strategies being taught in the classroom by collaborating with fellow reading teachers. Assisted with answering the phone, transferring calls, and operating the front door monitoring system of the school. Completed administrative tasks such as filing, typing, copying, binding, scanning, etc. Ran school errands as needed to purchase and transport items. Tutored small groups and one-on-one in math and reading to enhance student academic achievement. Trained newly hired academic tutors ensuring a smooth and equipped transition into the position. Improved classroom management, safety, and effectiveness of learning for students by providing in class teacher support.

Site Director

Downtown Houston Tellespen YMCA, Houston, Texas
01.2012 - 10.2013
  • Directed 4 fellow co-workers at an afterschool site. Established and maintained a safe, beneficial, and fun environment for (40+) children, grades Pre-k-5th grade, by collaborating with children, parents, and staff. Creatively planned and produced weekly activity schedules using Microsoft Word that brought amusement and knowledge to the children of the program. Documented and filed daily attendance, health, meal, and incident records. Confirmed parents were up to date with monthly payments and notified those who were delinquent. Ensured program followed State Minimum Standards at all times.

Education

Elementary Education - ECH-6

Stephen F. Austin State University
Nacogdoches, Texas
01.2011

Skills

  • Committed team player in supporting company objectives
  • Strategic and creative problem solver
  • Proactive
  • Works well independently and with others
  • Great oral and written communication skills
  • Excellent customer service skills
  • Well organized
  • Detailed oriented
  • Advanced knowledge in Microsoft Office Word, PowerPoint, and Excel

Timeline

Security Officer

Allied Universal Security, Texas
05.2024 - Current

Owner/Private Tutor

Genuine Tutoring
10.2021 - Current

Application Processor

Health and Human Service Commission, Texas
03.2019 - 10.2021

Early Child Care Teacher

Star of Hope, Houston, Texas
06.2017 - 11.2018

Academic Tutor/Teacher Assistant

Foster Elementary HISD, Houston, Texas
10.2013 - 05.2017

Site Director

Downtown Houston Tellespen YMCA, Houston, Texas
01.2012 - 10.2013

Elementary Education - ECH-6

Stephen F. Austin State University