Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Tyanna Oram
Frederick,MD
Summary
Overview
10
years of professional experience
Work History
Radnet Management
Schedular
12.2023 - Current
Job overview
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed approximately 30-40 incoming calls, emails and faxes per day from customers
Frederick County Parks And Recreation, Maryland
Associate Coordinator
10.2021 - Current
Job overview
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
RR Donnelley
Administrative Assistant
01.2022 - 11.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
Homewood Suites Of Frederick MD
Food and Beverage Manager
01.2015 - 08.2020
Job overview
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Frederick Community CollegeFrederick, MD
Certification from Billing And Coding
02.2014
University Overview
Skills
- Quality Assurance
- Clerical Support
- Proposal Writing
- Database Management
- Office Administration
- Mail Handling
- Microsoft Office Suite
- Spreadsheets
- Customer Service
- Filing
Timeline
Schedular
Radnet Management
12.2023 - Current
Administrative Assistant
RR Donnelley
01.2022 - 11.2023
Associate Coordinator
Frederick County Parks And Recreation, Maryland
10.2021 - Current
Food and Beverage Manager
Homewood Suites Of Frederick MD
01.2015 - 08.2020
Frederick Community College
Certification from Billing And Coding
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