Summary
Overview
Work History
Education
Skills
Timeline
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Tyanna Palmer

Capitol Heights,United States

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

ANL SERVICES, LLC
10.2019 - Current
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Data Entry Clerk

Amazon
08.2017 - 12.2019
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
  • Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
  • Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Guest Service Representative

Holiday Inn Express Hotel Suites
Washington, DC
10.2016 - 05.2017
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Customer Service Representative

Apple
09.2015 - 06.2016
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Trained new Customer Service Representatives on company policies, procedures, and best practices
  • Collaborated with team members to develop best practices for consistent customer service delivery
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence

Education

High School Diploma -

Central High School
Capitol Heights, MD
05.2015

Skills

  • Scheduling
  • Appointment Scheduling
  • Product Knowledge
  • Data Entry
  • Complaint resolution
  • Clerical Support
  • Problem-solving abilities
  • Microsoft Outlook
  • Call center experience
  • Live chat support
  • Customer Service
  • Customer Relations
  • Administrative Support

Timeline

Administrative Assistant

ANL SERVICES, LLC
10.2019 - Current

Data Entry Clerk

Amazon
08.2017 - 12.2019

Guest Service Representative

Holiday Inn Express Hotel Suites
10.2016 - 05.2017

Customer Service Representative

Apple
09.2015 - 06.2016

High School Diploma -

Central High School

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Tyanna Palmer