Tyanna Palmer
Capitol Heights,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
ANL SERVICES, LLC
2019.10 - Current
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Data Entry Clerk
Amazon
2017.08 - 2019.12
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Guest Service Representative
Holiday Inn Express Hotel Suites
Washington , DC
2016.10 - 2017.05
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Customer Service Representative
Apple
2015.09 - 2016.06
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Collaborated with team members to develop best practices for consistent customer service delivery
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence
Education
High School Diploma -
Central High School
Capitol Heights, MD05.2015
Skills
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Complaint resolution
- Clerical Support
- Problem-solving abilities
- Microsoft Outlook
- Call center experience
- Live chat support
- Customer Service
- Customer Relations
- Administrative Support
Timeline
Administrative Assistant
ANL SERVICES, LLC
2019.10 - Current
Data Entry Clerk
Amazon
2017.08 - 2019.12
Guest Service Representative
Holiday Inn Express Hotel Suites
2016.10 - 2017.05
Customer Service Representative
Apple
2015.09 - 2016.06
High School Diploma -
Central High School
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