Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyanna Perkins

Cleveland,United States

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

8
8
years of professional experience

Work History

Patient Service Specialist

Cleveland Clinic
04.2023 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.

Sales Associate

King's Beauty Supply
12.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to inventory availability.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Inventory Auditor

Phyle Inventory Company PICS
09.2020 - 03.2021
  • Counted all physical inventory and generated department audit reports.
  • Entered numerical data into databases with speed and accuracy using key pad.

Crossing Guard

City Of Cleveland
11.2016 - 05.2020
  • Instructed children to safely cross streets using crosswalk and watching traffic lights.
  • Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
  • Used signs, hand signals and flags to control car and foot traffic conditions.
  • Withstood adverse environmental conditions.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
  • Directed traffic to stop so pedestrians could walk across street.
  • Developed key relationships with both adults and children through effective communication and purposeful engagement.
  • Instructed student and pedestrians about crossing and traffic rules.
  • Monitored traffic flow to identify safe crossing gaps.
  • Attended to needs and safety of pedestrians by stopping traffic at crossing locations.
  • Escorted pedestrians and young children across streets near school.
  • Noted unsafe behavior of school children and reported to administrators.

Banquet Server

Xclusive Staffing
06.2016 - 12.2016
  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Maintained flexible work schedule to meet event needs.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Monitored dietary restrictions to serve guests with special needs and requests.
  • Returned reusable goods and serving equipment for inventory and restock.

Education

High School Diploma -

Shaw High School
05.2011

Skills

  • Sales Expertise
  • Multitasking Strengths
  • Adapt to Diverse Groups
  • Customer Service
  • Time Management
  • Social Perceptiveness
  • Verbal Communication
  • Money Handling
  • Teamwork and Collaboration
  • Dining Area Maintenance
  • Hospitality and Accommodation
  • Conflict Resolution
  • Appointment Scheduling
  • Patient confidentiality
  • Healthcare Systems Knowledge
  • Professionalism and Ethics
  • Medical Terminology
  • HIPAA Compliance

Timeline

Patient Service Specialist

Cleveland Clinic
04.2023 - Current

Sales Associate

King's Beauty Supply
12.2020 - Current

Inventory Auditor

Phyle Inventory Company PICS
09.2020 - 03.2021

Crossing Guard

City Of Cleveland
11.2016 - 05.2020

Banquet Server

Xclusive Staffing
06.2016 - 12.2016

High School Diploma -

Shaw High School

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Tyanna Perkins