Summary
Overview
Work History
Education
Skills
Timeline
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Tyanna Prince

Summary

Results driven Leader with a strong background in customer engagement, operations management, and community building. Excelled in driving revenue growth, enhancing customer service, and leading successful promotional events. Skilled in Performance Tracking and fostering strong customer relationships, consistently surpassing sales goals with strategic planning and effective staff training.

Overview

4
4
years of professional experience

Work History

Store Manager

Gorjana
New York City, NY
05.2025 - Current
  • Leads daily operations, facility management, and inventory control, ensuring a seamless customer experience and an inviting environment.
  • Leads event planning and brand activations, coordinating logistics, setup, and execution to enhance community engagement.
  • Manages customer relationships, anticipate needs, and resolve issues to enhance satisfaction and retention.
  • Leads, train, and motivate a team of sales associates to meet, and exceed sales goals.
  • Tracks and analyzes customer feedback to improve service standards, and optimize performance.

Client Services Receptionist

Fashionphile
New York, NY
05.2023 - 04.2025
  • Delivered high-touch service to a discerning clientele in the luxury resale market, ensuring a seamless and elevated experience.
  • Handled and processed a wide variety of high-end designer product.
  • Managed client interactions and front-desk operations, handling inquiries, and ensuring high-touch customer service.
  • Maintained accurate client records in the database system.
  • Collaborated cross-functionally with operations, authentication, and photography teams to ensure accuracy of intake, condition assessment, and presentation of product.
  • Analyzed customer feedback to improve customer service processes.
  • Coordinated with sales teams regarding client requests or concerns.
  • Supervised everyday functions of customer service team, confirming adherence to guidelines.
  • Contributed to the upkeep and visual merchandising of a luxury showroom environment, ensuring products were displayed to brand standards.
  • Scheduled appointments for clients, customers, and other visitors.

Store Manager

Leap- Frankies Bikinis
New York, NY
03.2021 - 05.2023
  • Organized and executed pop-up events, in-store activations, and bran experiences, ensuring seamless logistics and set up.
  • Managed schedules, inventory, facility functions, customer profiles, and payroll activities.
  • Recruited, hired, and trained crew members on procedures and policies.
  • Used Endear and Intercom for clienteling/CRM to drive sales and retention by building and managing customer relationships.
  • Provided clients with quality service by offering assistance to enhance their shopping experience, including face to face, and online/phone interaction.
  • Provided Daily, Weekly, and Monthly Feedback/Stats to corporate team. (Market/Area Managers, Merchandising, Operations.)
  • Assisted in the identification, development, and evolution of KPIs.

Education

Bachelor of Arts -

North Carolina A & T State University
Greensboro, NC
05-2025

Skills

  • Operations Management
  • Event coordination
  • Staff Training and Development
  • Inventory Management
  • Tech troubleshooting
  • Google Suite (Docs, Sheets, Drive)
  • CRM and Data Management
  • Critical thinking
  • Communication
  • Project management
  • Store growth planning
  • Business Administration

Timeline

Store Manager

Gorjana
05.2025 - Current

Client Services Receptionist

Fashionphile
05.2023 - 04.2025

Store Manager

Leap- Frankies Bikinis
03.2021 - 05.2023

Bachelor of Arts -

North Carolina A & T State University

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