Tyanna Redmond
Compton,CA
Summary
Diligent Security professional with 3 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2024 - Current
- Greeted guests professionally in a welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle,and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened over 100 individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer/Lobby Attendant
Securitas Security Services USA
02.2022 - 04.2024
- Processed customer service requests via phone support and email support.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified over 300 photo identification prior to granting facility access everyday.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Developed emergency evacuation plans, ensuring staff readiness in case of incident.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
DataEntry/Account Administrative Representative
Ups
10.2021 - 01.2022
- Successfully entered data into company database and validated the accuracy of valuable company information.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked over 100 items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
Customer Services Representative /Airport Ramp Agent
G2 Secured Stuff
07.2019 - 03.2020
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met over 100 customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled fragile items with care, reducing instances of damaged luggage and ensuring customer satisfaction.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Education
High School Diploma -
Dominguez High School
Compton, CA06.2018
Skills
- Order and refund processing
- Microsoft Outlook, Word, and Excel
- Friendly, Positive Attitude
- Time Management
- Multitasking
- Data Entry
- CCTV Surveillance
- Access Control
- Visitor tracking
- Alarm systems
- Customer Service
- Baggage handling
- Ramp Security
- Passenger Assistance
Timeline
Security Officer
Allied Universal Security Services
05.2024 - Current
Security Officer/Lobby Attendant
Securitas Security Services USA
02.2022 - 04.2024
DataEntry/Account Administrative Representative
Ups
10.2021 - 01.2022
Customer Services Representative /Airport Ramp Agent
G2 Secured Stuff
07.2019 - 03.2020
High School Diploma -
Dominguez High School
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