Tyanna Rowe
Gilbert,AZ
Summary
Server with 5 years of experience in delivering exceptional customer service in dynamic environments. Skilled in team collaboration, problem-solving, and upselling, consistently enhancing guest satisfaction and achieving high sales. Adept at managing multiple tasks efficiently and adapting to fast-paced settings, with a focus on detail and effective communication.
Overview
7
7
years of professional experience
Work History
Server
Twentythree01 Nightclub and Sports Lounge
08.2024 - Current
- Deliver exceptional service in a fast-paced environment, enhancing guest satisfaction and promoting a welcoming atmosphere.
- Resolved customer complaints professionally and promptly, turning potential negative experiences into positive outcomes.
- Consistently achieving high sales and upselling menu items.
Server
The Brass Taps Bar
12.2023 - 08.2024
- Efficiently managed multiple tables in a fast-paced environment, consistently achieving high sales and upselling menu items.
- Maintained meticulous records of orders and payments, ensuring accuracy and accountability in all transactions.
- Enhancing guest satisfaction and fostering repeat business through attentive and personalized interactions.
Server
BluFig Hookah Nightclub and Lounge
07.2022 - 03.2023
- Expertly mixed and served a variety of cocktails and beverages, maintaining high standards of presentation and quality while managing multiple orders simultaneously.
- Collaborated with bartenders and kitchen staff to facilitate smooth operations, addressing customer requests and resolving issues promptly to enhance guest satisfaction.
- Provided personalized recommendations and ensured timely service in a fast-paced bar environment.
Server
Rose Cafe
05.2022 - 03.2023
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/Manager
Round Table
01.2018 - 03.2023
- Oversaw daily operations by managing staff schedules, training new team members, and ensuring adherence to service standards, resulting in improved efficiency and customer satisfaction.
- Provided exemplary customer service by taking orders, addressing guest inquiries, and resolving complaints, fostering a welcoming and enjoyable dining experience.
- Analyzed sales data and customer feedback to implement promotional strategies and improve menu offerings.
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06-2020
Skills
- Positive and professional
- Exceptional customer service
- High-volume dining
- Strong Work Ethic
Timeline
Server
Twentythree01 Nightclub and Sports Lounge
08.2024 - Current
Server
The Brass Taps Bar
12.2023 - 08.2024
Server
BluFig Hookah Nightclub and Lounge
07.2022 - 03.2023
Server
Rose Cafe
05.2022 - 03.2023
Server/Manager
Round Table
01.2018 - 03.2023
High School Diploma -
Laguna Hills High School
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