Tyanna Woods
Racine,WI
Summary
Dynamic and results-driven professional with over 2.5 years of hands-on experience in property management, coupled with a strong background in office administration. Adept at overseeing day-to-day operations, ensuring tenant satisfaction, and managing property-related financials. Holds dual degrees in Business Management and Administration, and Business Service Management, providing a solid foundation in organizational leadership, strategic planning, and customer service excellence. Skilled at streamlining processes, enhancing operational efficiency, and building strong relationships with clients and stakeholders. Ready to bring a blend of leadership, problem-solving, and organizational expertise to drive success in any property management or administrative role.
Overview
7
7
years of professional experience
Work History
Community Manager
The Michaels Organization
Racine, WI
07.2024 - Current
- Processed evictions when necessary in accordance with state laws and procedures.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Leasing Agent
The Michaels Organization
Racine, WI, WI
09.2023 - Current
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Checked rental eligibility by following company's verification process.
- Oversaw daily operations, maintenance and administration of various properties.
Leasing Agent
Ludwig and Co
Zion, IL
01.2023 - 09.2023
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements
Leasing Consultant
Sunbelt Multifamily Properties
Racine, Wisconsin
01.2022 - 01.2023
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Checked rental eligibility by following company's verification process.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Yardi and Onesite knowledge, Bluemoon and Maxleases knowledge
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Administrative Assistant
Racine County Human Services
Racine, WI
01.2019 - 12.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Performed routine office tasks, including copying, scheduling appointments, file management and scanning, to keep operations at optimal levels.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries.
- Assisted individuals with completing applications.
Office Assistant
CNHI
Racine, WI
09.2017 - 06.2018
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Education
Associate of Applied Science - Business Administration And Management
Gateway Technical College
Racine, WI05.2021
Technical Degree - Business Service Manager
Gateway Technical College
Racine, WI05.2021
Skills
- Scheduling appointments
- Leasing and sales
- Customer service
- File management
- Maxleases and bluemoom Software
- Microsoft Skills
- Fair housing certification
- Deadline Oriented
- De-escalation Skills
- Property tours
- Assistant Property Manager Trainee
- Resman, Yardi, and Onesite Experience
- Tax Credit and Section 8 Experience
- Office Management
Timeline
Community Manager
The Michaels Organization
07.2024 - Current
Leasing Agent
The Michaels Organization
09.2023 - Current
Leasing Agent
Ludwig and Co
01.2023 - 09.2023
Leasing Consultant
Sunbelt Multifamily Properties
01.2022 - 01.2023
Administrative Assistant
Racine County Human Services
01.2019 - 12.2021
Office Assistant
CNHI
09.2017 - 06.2018
Associate of Applied Science - Business Administration And Management
Gateway Technical College
Technical Degree - Business Service Manager
Gateway Technical College
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